Project Implementation Lead

About the role

The Project Implementation Lead is responsible for leading the successful delivery of large-scale and strategically significant Versaterm implementation projects. This role involves providing project leadership across complex, multi-client or multi-phase engagements, applying advanced knowledge of public safety technology and implementation practices, and contributing to Versaterm's delivery strategy.

Responsibilities

• Lead and oversee the delivery of complex, large-scale, or high-priority Versaterm implementation projects end to end.
• Define implementation approaches, delivery frameworks, and client engagement strategies for advanced or non-standard deployments.
• Serve as the senior client relationship owner for flagship implementations, building executive-level partnerships and navigating complex stakeholder environments.
• Provide expert-level guidance on public safety software configuration, workflow design, and system integration.
• Identify and resolve the most complex implementation challenges, drawing on advanced technical and functional expertise.
• Drive the development of implementation standards, tools, and methodologies that elevate team-wide delivery quality.
• Mentor and coach senior and intermediate implementation staff, sharing knowledge and elevating team capabilities.
• Partner with Sales, Product, and executive leadership on strategic pre-sales pursuits, solution design, and organizational planning.
• Contribute to cross-functional strategy discussions and represent implementation expertise in organizational forums.
• Perform other related duties as assigned to support team objectives and overall organizational priorities.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field; advanced degree is an asset.
• 8-10+ years of experience in software implementation, including leadership of advanced, enterprise-scale, or multi-phase projects.
• Experience with Police Records Management Systems (RMS), especially with Versaterm RMS is strongly preferred.
• Expert-level knowledge of the full implementation lifecycle, system configuration, and public safety or government technology environments.
• Proven ability to operate autonomously in ambiguous, high-stakes delivery environments and influence outcomes across functions.
• Exceptional communication, executive stakeholder management, and relationship-building skills.
• Track record of driving process improvement, methodology innovation, or delivery excellence initiatives.
• Ability to travel to client sites as required by project needs.

Qualifications

• Compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy is required. Candidates must successfully pass a comprehensive, fingerprint-based background check.
• Specific customer contracts may impose additional security verification requirements.

Skills

• Expert-level knowledge of public safety technology and implementation practices.
• Strong project management and leadership skills.
• Ability to work independently and manage multiple projects simultaneously.
• Excellent communication and stakeholder management skills.
• Proficiency in public safety software configuration, workflow design, and system integration.

Benefits

• Competitive and market-aligned compensation package.
• Comprehensive benefits offering.
• Variable compensation opportunities, including incentive plans or discretionary performance bonuses.

Pay

The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs.

Schedule

Flexible schedule to accommodate project needs and client requirements.