Implementation Lead

Overview

Are you looking for a purposeful career that will make a difference in the patient community? At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking individuals that will thrive in a patient-centric dynamic environment. If you are an attentive listener, fast-thinker, and problem-solver, with the ability to relate to different people, you are a match for CCS.

Responsibilities

• Implementation Planning & Delivery

• Develop and manage end-to-end implementation plans aligned with contractual agreements and operational capabilities
• Define scope, milestones, timelines, dependencies, and success criteria
• Operationalize defined requirements into execution plans
• Prepare Statements of Work (SOWs) and detailed delivery timelines
• Cross-functional & Client Coordination
• Serve as the primary point of contact throughout the implementation lifecycle
• Lead client and internal kickoff meetings to establish expectations and milestones
• Cook up execution across clients, technical teams, and internal stakeholders, including facilitating regular project meetings to track progress, deliverables, and risks
• Risk, Dependency & Issue Management
• Identify, track, and proactively mitigate implementation risks and dependencies
• Monitor project progress and surface issues early with recommended solutions
• Escalate risks and concerns appropriately to leadership
• Readiness, Go-Live & Post-Launch Support
• Establish and validate readiness across product, technical, operational, and client dimensions
• Lead go-live planning, execution, and decision-making
• Cook up post-implementation hypercare support and issue resolution
• Client Enablement & Communication
• Conduct product demonstrations and implementation-related training
• Recommend best practices aligned with CCS services and industry standards
• Maintain proactive, clear, and solutions-focused client communication
• Gather and document client feedback for continuous improvement
• Compliance & Quality
• Ensure adherence to Medicare, Medicaid, HIPAA, and private insurance requirements
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Participate in Continuous Quality Improvement (CQI) initiatives
• Document implementation outcomes and improvement opportunities

Qualifications

• Education & Experience

• High school diploma or general education degree (GED) required; bachelor’s degree preferred
• 3–5 years of experience in implementation, project/program management, or delivery roles
• Experience working in healthcare or regulated environments preferred
• PM Certification is required

• Skills & Abilities

• Strong organizational, analytical, and problem-solving skills
• Excellent verbal and written communication abilities
• Ability to manage multiple implementations and competing priorities independently
• High attention to detail with strong documentation skills
• Advanced Microsoft 365 skills, particularly Excel and Planner
• Highly proficient in designing data-driven, executive-ready presentations
• Technical aptitude with system configuration, data uploads, or integrations
• Experience supporting client training or change management

Desired Outcomes

• On-Time, On-Scope Delivery

• Implementations consistently delivered according to agreed timelines, scope, and success criteria

• Operational Readiness at Go-Live

• Solutions launch with minimal disruption and are fully executable by operations teams

• Reduced Post-Launch Issues

• Decrease in defects, escalations, and rework during hypercare and post-go-live phases

• Stakeholder Alignment

• Strong alignment across internal teams and clients, with minimal confusion on roles, scope, or deliverables

• Effective Risk Management

• Risks and dependencies are proactively identified, communicated, and mitigated

• Client Satisfaction & Experience

• Positive client feedback on implementation process, communication, and overall experience

• Scalability & Process Improvement

• Contributions to improving implementation frameworks, tools, and standardization for future growth

Performance Expectations

• Accountable for end-to-end implementation delivery, including timelines, stakeholder coordination, and successful go-live execution

• Owns execution and client experience throughout the implementation lifecycle

• Ensures alignment between defined requirements and operational execution

• Proactively identifies and escalates risks, issues, and dependencies

Company Overview

CCS is the strategic partner addressing America's most pressing healthcare challenges through intelligent chronic care management, tackling the $412 billion annual diabetes burden and chronic conditions affecting over 133 million Americans. At the core of CCS's differentiated model is LivingConnected®, a human-led, digitally-enabled clinical solution. PropheSee™—an AI-powered predictive model that identifies non-adherence risk and delivers personalized interventions—is an integral part of this solution, creating a first-of-its-kind platform to improve adherence, enhance clinical outcomes, and help prevent costly hospitalizations. By combining data-driven insights with three decades of industry relationships, CCS is the smart choice for health plans, providers, employers, and manufacturers who believe that value-based care starts by keeping patients healthy and delivering benefits like lower cost of care, improved HEDIS scores, and alleviating provider burnout. CCS's approach extends clinical reach while supporting over 200,000 people nationwide with home-delivered medical supplies and pharmaceuticals annually. Recognized as a Great Place to Work®, and with numerous peer-reviewed publications validating our care management approach, CCS is more than a trusted supplier—we're a partner in transforming chronic care delivery. To learn more about how CCS is addressing today's healthcare challenges, visit ccsmed.com or connect with us on LinkedIn.