Project Implementation Associate Specialist

About the Role

Delivers structured project management services for the company's most common products and services for client and internal engagements. With supervision, delivers structured project management services for other company products.

Responsibilities

• Applies project management fundamentals and best practices to Internal and Client Projects.
• Establishes clear ownership for project tasks, ensuring that the right expectation is set and commitment is obtained from all concerned.
• Coordinates and facilitates communication of project objectives to all stakeholders.
• Tracks progress and reviews project tasks to make certain milestones are being met appropriately.
• Assesses project issues and identifies solutions to meet productivity, quality and customer goals.
• Proactively communicates project status, issues and risks to management.
• Adheres to department policies, procedures and methodologies.
• Conducts regular status meetings with all stakeholders, keeping the stakeholder's needs and requirements continuously in view.
• Defines and maintains all implementation processes, manages implementation lifecycle; coordinates documentation when needed.
• Maintains accurate time and activity tracking in the approved business systems.

Qualifications

• Bachelor's degree in a relevant field or equivalent experience required, plus 0 to 2 years of related experience.
• Proficiency with spreadsheets, project management software, and other commonly used office software packages.
• Customer Success experience preferred.
• Requires up to 30% travel (valid driver's license and acceptable driving record necessary).
• Requires good interpersonal and communications skills, and public speaking skills.

Pay

Anticipated annual rate: $54,460 - $81,550/year

Schedule

Hybrid work schedule requiring in-office attendance Tuesdays and Wednesdays with an option to work from home the remainder of the week. Beginning July 2026, in-office days will change to Wednesday and Thursday.