Project Coordinator, Physical Security

PRIMARY DUTIES & RESPONSIBILITIES

• Planning and Scheduling: Plan and schedule project work orders based on priorities and resource availability.
• Cooking with vendors, onsite contacts, and other trades as necessary to ensure project timelines are met.
• Cooking with cross-functional teams to allocate resources and resolve conflicts.
• Reviewing work orders and ensuring all necessary information is available.
• Progress Tracking and Documentation: Track and close-out work order tickets promptly upon completion, ensuring all documentation is accurately recorded.
• Submitting completed work orders for billing promptly, ensuring all billing requirements are met.
• Maintaining accurate records and documentation related to work orders.
• Monitoring and Communication: Monitor and evaluate the performance of work orders, maintaining accountability for meeting response-time targets and delivering quality service.
• Communicating proactively with customers, providing regular status updates, requested deliverables, and confirming successful completion for each work order.
• Adherence to SLAs and Performance Metrics: Ensuring compliance with Service Level Agreements (SLAs) and accountability to Key Performance Indicators (KPIs), meeting established benchmarks for response times, quality, and project deliverables.
• Quality and Compliance: Ensuring compliance with quality standards and operational procedures.
• Providing guidance and support to team members involved in executing work orders.
• Ensuring detailed checklists for deliverables are followed.
• Verifying accuracy, consistency, and adherence to guidelines.

  COMPETENCIES & KEY SKILLS

  • Operations Management Knowledge: In-depth knowledge of operations management principles and best practices.
  • Ability to optimize processes for efficiency and effectiveness.
  • Familiarity with project management framework and standards.
  • Analytical and Problem-Solving Skills: Strong analytical skills to identify bottlenecks and areas for improvement.
  • Effective problem-solving abilities to develop and implement solutions.
  • Proficiency in risk management and mitigation strategies.
  • Team Stewardship: Peer accountability skills to coordinate and motivate teammates.
  • Ability to provide guidance and support to team members.
  • Experience in engaging cross-functional teams and managing stakeholder expectations.
  • Project Management Skills: Proficiency in project management methodologies and process improvement techniques.
  • Ability to plan, schedule, and monitor work orders and tasks.
  • Competence in using project management software.
  • Attention to Detail: High attention to detail to ensure accuracy and quality in execution.
  • Ability to maintain accuracy while managing multiple tasks.
  • Ensuring quality control measures are in place and followed.
  • Adaptability: Ability to adapt to changing priorities and deadlines.
  • Flexibility to handle unexpected challenges and changes in the work environment.
  • Capability to manage change and drive continuous improvement initiatives.

    REQUIRED EDUCATION & EXPERIENCE

    • High School Diploma or GED.
    • Basic Computer Skills: Proficiency in using office software (e.g., Microsoft Office Suite) and basic familiarity with project management tools.
    • Associate's degree preferred.
    • 1 - 2 years of Project Coordination experience is required.
    • Experience coordinating projects involving Physical Security; Door Access, Surveillance Cameras and Intrusion Alarms is preferred.

      EXPECTED HOURS OF WORK

      • Full Time, 40 hours per week, plus overtime as needed.

        PAY

        $25 - $27/ an hour depending upon experience.

        BENEFITS

        New Era Technology, LLC., and its subsidiaries ("New Era" "we", "us", or "our") in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions ("Solutions"). View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/. We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com.