Project Coordinator, IT & Construction

PRIMARY DUTIES & RESPONSIBILITIES

• Planning and Scheduling: Plan and schedule project work orders based on priorities and resource availability. Coordinate with vendors, onsite contacts, and other trades as necessary to ensure project timelines are met. Coordinate with cross-functional teams to allocate resources and resolve conflicts. Review work orders and ensure all necessary information is available.
• Progress Tracking and Documentation: Track and close-out work order tickets promptly upon completion, ensuring all documentation is accurately recorded. Submit completed work orders for billing promptly, ensuring all billing requirements are met. Maintain accurate records and documentation related to work orders.
• Monitoring and Communication: Monitor and evaluate the performance of work orders, maintaining accountability for meeting response-time targets and delivering quality service. Communicate proactively with customers, provide regular status updates, requested deliverables, and confirm successful completion for each work order.
• Adherence to SLAs and Performance Metrics: Ensure compliance with Service Level Agreements (SLAs) and accountability to Key Performance Indicators (KPIs), meeting established benchmarks for response times, quality, and project deliverables.

COMPETENCIES & KEY SKILLS

• Operations Management Knowledge: In-depth knowledge of operations management principles and best practices. Ability to optimize processes for efficiency and effectiveness. Familiarity with project management framework and standards.
• Analytical and Problem-Solving Skills: Strong analytical skills to identify bottlenecks and areas for improvement. Effective problem-solving abilities to develop and implement solutions. Proficiency in risk management and mitigation strategies.
• Team Stewardship: Peer accountability skills to coordinate and motivate teammates. Ability to provide guidance and support to team members. Experience in engaging cross-functional teams and managing stakeholder expectations.
• Project Management Skills: Proficiency in project management methodologies and process improvement techniques. Ability to plan, schedule, and monitor work orders and tasks. Competence in using project management software.

REQUIRED EDUCATION & EXPERIENCE

• Required: High School Diploma or GED. Basic Computer Skills: Proficiency in using office software (e.g., Microsoft Office Suite) and basic familiarity with project management tools.

PREFERRED EDUCATION & EXPERIENCE

• Prior to Preferred: Associate's degree preferred. PMP or Equivalent Professional Certification.

EXPECTED HOURS OF WORK

• Full Time, 40 hours per week, plus overtime as needed.

TRAVEL

• Travel expectation is up to 5%.

Benefits

• Full Benefits: Medical, Dental, Vision, 401K match, 7 company holidays + generous PTO.

Pay Range

$24—$27.24 USD

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