Project Coordinator, Digital Wallcovering

About the role

The Digital Solutions Coordinator plays a critical role in facilitating custom digital sales, ensuring successful project execution, and exceeding customer expectations in design delivery. This position is based in-person at our Corporate Office in Medina, OH and reports to the Supervisor, Digital Coordination.

Responsibilities

• Conduct intake for digital project requests to determine requirements.
• Review customer-provided art images to confirm suitability for print to wall coverings.
• Execute image searches using designated tools and platforms to meet customer requirements.
• Perform level-one design activities, including image searches, image generation, minor resizing, and cropping.
• Collaborate with customers to align image selections and edits with their design vision and project requirements.
• Document and validate all customer requirements for custom digital projects.
• Liaise with graphic design resources to produce customer-approved designs, ensuring accountability for meeting expectations.
• Facilitate proactive communication with customers and field sales representatives regarding assigned projects.
• Manage project timelines and collect/submit required information to the quotes team for customer project quoting.
• Manage multiple customer projects simultaneously while meeting all performance metrics and KPIs.
• Perform other related duties as assigned.

Requirements

• Bachelor’s degree in Business Administration, Interior Design, or a related field preferred; equivalent work experience will be considered.
• 2–4 years of experience in project coordination, preferably in a manufacturing or design-related environment.
• Experience with advanced graphic design software (Adobe Illustrator, Photoshop, Firefly) is preferred.
• Background in graphic design is a plus.
• Prior experience in the wallcovering, architectural products, or commercial interiors industry is a plus.
• Strong attention to detail and accuracy in documentation and communication.
• Excellent verbal and written communication skills, with a professional and customer-focused approach.
• Proven ability to manage multiple complex projects simultaneously with minimal supervision.
• Strong organizational and time management skills with the ability to prioritize tasks effectively.
• Proficient in Microsoft Office and standard business software; experience with project management or service management systems is a plus.
• Self-motivated and solutions-oriented, with the ability to work independently and collaboratively across cross-functional teams.
• Must be able to sit for long periods and occasionally lift up to 20 lbs safely.

Benefits

• Vacation time, personal time, and 11 paid holidays.
• Medical, Dental, and Vision Insurance including a Flexible Savings Account.
• Company-paid Short Term Disability and Life Insurance with supplemental options available.
• 401(k) with company match.
• Paid training and career development.
• Employee well-being benefits including a robust EAP offering.
• Company events.