Project Coordinator

Responsibilities

• Interact with customers regularly by phone, email or in person to develop and maintain an excellent relationship.
• Reviews the purchase requirements for each job; initiates the process.
• Communicate effectively and professionally in all forms of communication with internal and external customers.
• Monitor and replenish customer inventories to level agreed upon by the customer and execute purchases of inventory.
• Identify issues, specify resources required, evaluate solution options, communicate requirements of team members and review open issues and action items.
• Manage the collection, analysis, documentation and coordination of assigned projects.
• Maintain technical competency and remain current in changes in processes and procedures.
• Obtain and evaluate all relevant information to promptly resolve inquiries and customer complaints and review with customer service manager.
• Abside by all company policies and procedures, including practice safe work habits.
• Serve as a liaison to customers, sales, customer service, design and manufacturing.
• Maintain regular attendance as required by your position.
• Promotes a positive working environment supporting GBP's teamwork concept.
• Assists the management team with special projects as assigned.
• Operate customer or inventory management software systems.
• Present information in one-on-one and small group settings.

Qualifications

• High school diploma required, Associates or Bachelor’s degree preferred.
• Strong customer orientation.
• A minimum of 2-3 years in a Customer Service environment or related field. Experience in corrugated is a plus!
• Superior organizational and time management skills.
• Excellent verbal and written communication skills.
• Exceptional interpersonal skills with previous experience interfacing with customers.
• Must be able to interact with all levels within the Company.
• Self-starter with the ability to work without direct supervision.
• High attention to detail with ability to troubleshoot to determine cause and effect of poor customer experiences.
• Computer skills with working knowledge of Microsoft Office software.
• Candidates must possess a strong attention to detail, the ability to problem solve, handle multiple tasks and work in a fast-paced and team-based environment.

Compensation & Benefits

• In addition to a competitive wage, the selected candidate will enjoy a comprehensive benefit package including medical, dental, vision, prescription drug, STD, LTD, life insurance, and company matching 401(k).
• Green Bay Packaging benefits may vary by position or division.

Company Overview

Started in 1933, Green Bay Packaging Inc. is a family owned, vertically integrated company consisting of corrugated container plants, a folding carton facility, recycled and virgin containerboard mills, pressure-sensitive label roll stock plants, timberlands, a paper slitting operation, and a sawmill facility. Headquarters are located in Green Bay, Wis., with over 5,000 team members operating 40 facilities in 16 states, each with a dedication to innovative development of its products and forestry resources, with a focus on safety, sustainability, quality, and continuous improvement.