Project Coordinator

Job Description

• Support onsite greeting customers, facilitating their visit to the lab.
• Manage and maintain order process, from METrak entry through customer report deliverable, through PC team management and personal contribution.
• Ability to schedule and direct resources appropriately to ensure client project deliverable dates
• Schedule and attend kick-off meetings to ensure sample readiness
• Timely and Proactive client communications
• Maintains and takes ownership of client assignments
• Completes daily reporting and invoicing of jobs for assigned clients
• Oversees correct and complete project set ups including order book and keeping METrak 3.0 tab accurate
• Participates in professional technical training, conferences and client meetings as needed
• Communicate/report significant negative and/or positive feedback to leadership timely addressing customer issues
• Adheres to all company policies regarding Quality Assurance & Control, Ethics and Health & Safety
• Displays an enthusiastic demeanor to support a positive work environment
• Maintain existing customer accounts to ensure customer satisfaction with prompt and courteous service.
• Answer customer sales/project inquiries promptly per MET customer service expectations.
• Initiate and respond to calls and email from customers promptly per customer service expectations.
• Guide customers (and potential customers) on regulatory/market requirements by being resourceful and responsive.
• Send introductory email to customer once the job is contracted via Purchase Orders (PO) and/or signed proposal acceptance (PAS).

Qualifications

• Minimum BS/BA degree
• Minimum 5+ years of experience in a laboratory or other science field
• Basic technical understanding of many aspects of the laboratory, regulatory requirements, and specific method requirements related to Electrical Safety, EMC and Wireless product certification.
• Basic understanding of the laboratory business and inter-departmental relationships
• Demonstrated judgment or initiative in resolving issues and making recommendations
• Demonstrated excellent verbal and written communication skills
• Demonstrated attention to details and good documentation skills
• Demonstrated organizational skills
• Must have computer (Word, Excel, Teams, Outlook) and office related skills
• Authorization to work in the United States indefinitely without restriction or sponsorship.

Physical Requirements

• Office/Desk working environment
• Ability to navigate lab operational lab setting

Additional Information

• Position is full-time working Monday - Friday 9:00am - 5:00pm, with overtime as needed.
• Candidates currently living within a commutable distance of Irvine, CA are encouraged to apply.
• Compensation: $ 40.00/hr
• Excellent full-time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays
• Eurofins USA Consumer Product Testing is a Disabled and Veteran Equal Employment Opportunity employer.