Project Coordinator

A&J Property Restoration is a local company specializing in insurance-based mitigation and restoration for both residential and commercial properties, providing water, mold, and fire damage mitigation and restoration services. Based in Madison and servicing surrounding areas, we are committed to delivering unsurpassed service to our team members and clients.

About the role

We are seeking a highly motivated, disciplined, and organized individual to join our growing team as a Project Coordinator. This full-time role combines customer service, scheduling, and administrative duties in a fast-paced, team-oriented environment. We will provide all the tools needed for success in this position.

Responsibilities

• Answer calls and call customers, including rotating on-call after-hours phone coverage
• Make outbound calls to referrals (some sales experience preferred)
• Coordinate field staff and schedule appointments
• Manage information in the internal company CRM
• Greet walk-in customers and subcontractors
• Accept walk-in payments from customers
• Audit job files to ensure completion of proper tasks/steps throughout the life of the file
• Perform marketing administrative duties
• Schedule in-field estimators and crews
• Place office supply and various marketing material orders
• Communicate customer needs to the correct departments
• Handle payments to referring parties and subsequent tracking
• Compile billings and other documents
• Perform other various administrative duties as assigned

Requirements

• Bachelor’s Degree or comparable work experience in lieu of a degree
• Valid driver’s license with a clean DMV record
• Ability to pass a background check and drug screen
• Sales experience (preferred)
• Customer service experience and understanding of principles and practices
• Ability to work under time constraints to meet specific timelines
• Strong communication skills, both written and oral
• Ability to multi-task and manage time effectively
• Proficiency in Microsoft Office

Benefits

• Paid sick time
• Paid time off
• Competitive hourly pay
• Company-issued laptop and phone
• Advancement potential
• Health insurance after 30 days
• 401K after 90 days
• HSA and FSA options

Pay

$20–$24 per hour (range based on work experience).

Schedule

• Full-time, 40 hours per week
• Day shift: 8 AM–5 PM, Monday–Friday
• In-office location: DeForest