Project Accounts Receivable and Collections Analyst - Chicago, IL

GCG is seeking a Project Accounts Receivable and Collections Analyst to manage accounts receivable and collection activity for complex, project-based customer accounts. This role focuses on milestone billings, invoice disputes, construction lien compliance, cash application, and follow-up to ensure timely customer payments throughout the project lifecycle.

About the role

This is a strong opportunity for an experienced accounts receivable or collections professional who understands that project-based collections require more than sending past-due notices. You will work closely with project managers and customers to understand project status, identify billing obstacles, resolve disputes, and protect the company’s payment rights through timely and accurate lien documentation. The right candidate will be organized, persistent, professional, and comfortable balancing customer relationships with the need to achieve timely payment.

This role offers a hybrid work arrangement reporting to our Chicago, IL office up to 3 days a week after training has concluded.

Office address: 8550 W. Bryn Mawr Ave, Chicago, IL

Responsibilities

• Manage accounts receivable and collection activity for complex, project-based customer accounts, including milestone billings and payment schedules.
• Review aging reports, customer balances, payment history, and project status to prioritize collection activity and identify higher-risk accounts.
• Contact customers regarding outstanding balances, clarify payment expectations, and maintain professional follow-up through resolution.
• Partner with project managers and internal business teams to identify billing bottlenecks, investigate disputed invoices, and resolve issues delaying payment.
• Negotiate practical business resolutions with customers while balancing customer relationships, project circumstances, and the company’s collection objectives.
• Administer construction lien compliance throughout the project lifecycle, including preliminary or pre-lien notices, notices of intent to lien, and conditional and unconditional lien waivers.
• Track lien deadlines and required documentation to help protect the company’s payment rights.
• Review accounts for changes in creditworthiness, payment behavior, or project conditions and escalate material risks to credit leadership.
• Post and apply customer payments accurately and research unapplied cash, short payments, and other payment discrepancies.
• Maintain accurate records of collection activity, customer commitments, disputes, lien documentation, payments, and account status.
• Manage multiple accounts, deadlines, and competing priorities while maintaining confidentiality, sound judgment, and consistent follow-through.
• Identify recurring billing or collection issues and recommend practical process improvements.
• Perform other duties as assigned.

Requirements

• Five or more years of related experience in accounts receivable, credit, collections, accounting, or financial operations, or an equivalent combination of education, training, and experience.
• At least two years of credit and collections experience in a project-based environment.
• Experience administering construction lien requirements, including preliminary or pre-lien notices, notices of intent to lien, and conditional and unconditional lien waivers.
• Experience reviewing aging information, conducting collection follow-up, investigating disputed invoices, and negotiating payment resolutions.
• Strong communication and relationship-building skills, with the ability to work effectively with customers, project managers, and internal business partners.
• Demonstrated ability to work independently, exercise sound judgment, protect confidential information, and drive issues toward resolution.
• Strong organizational, time-management, and execution skills, with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Excel and Word and experience using accounting or accounts receivable systems.

Schedule

Monday to Friday, 7:00am CST to 4:00pm CST.

Pay

Competitive annual salary ranging from $70,000 to $80,000 depending on relevant experience.

Benefits

• Robust and affordable benefits options, including medical, dental, vision, life insurance, short and long-term disability insurance, and more.
• PTO plan with company paid holidays.
• 401K with employer contribution.

About GCG

At GCG, our mission is to power, connect, and automate our world. With the responsive DNA of a startup and the size of a global leader, we offer top brands and extensive value-added services that make us an invaluable partner to our customers in multiple industry verticals across the globe. We are committed to meeting the needs of our customers, while focusing attention on our responsibility to the environment, our associates and the communities we serve.