Programs Coordinator

Job Summary

This position will have a focus on knowledge and project management for the Programs team, contributing to the strength of FWM’s global distribution partner portfolio and Basic Wheelchair Training Program.

Responsibilities

• Aid in the design and implementation of processes and initiatives to manage data and information related to FWM’s global distribution partners.
• Maintain up-to-date records in Salesforce on the entirety of the distribution partner portfolio, and become a Salesforce Super User for the Programs Team (within the first year of hire).
• Create status reports in Salesforce for staff, as requested.
• Support the Programs team with task management by monitoring upcoming deadlines with project management software (Smartsheet, Monday.com).
• Contribute to preparing documentation for steps in the partner cycle, including applications, trainings, projections, communications, etc.
• Support processes related to partners’ wheelchair and GIK orders.
• Work with team members to prepare internal reports, dashboards, and updates for senior leadership.
• Support the processing of partner invoices.
• Manage translations for key partner documents, including manuals and audits.
• Update & maintain department policies & procedures.
• Collaborate with leadership on key partnership initiatives, such as potential Vision Trips, webinars, events, global conferences, etc.
• Perform other administrative duties as assigned in support of daily job duties by direct supervisor, including travel logistics, scheduling meetings, travel support, filing, etc.
• Participate in offsite staff development and fundraising events.
• Work on occasional evenings and weekends.
• Share the message of Free Wheelchair Mission and our vision.

Minimum Experience and Required Skills

• B.S./B.A. Degree Required – preferably in relevant background.
• Minimum 1 year in nonprofit program or development services.
• Minimum of 2 years of administrative experience.
• Intermediate computer skills in MS Word, Outlook and Excel a MUST,
• Salesforce skills are a plus.
• Ability to work as part of a team, interact diplomatically and build relationships with diverse partners, agents, and groups stateside and internationally. Outstanding verbal, written and interpersonal communications skills a MUST.
• International experience preferred.
• Bilingual candidates are encouraged to apply.

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 25 pounds.

Compensation

Depending upon qualifications and experience, $20 - $30 per hour.