Program Technician I/II - Homeless Emergency Housing Program

About the role

The City is seeking a detail-oriented and mission-driven Program Technician I/II to provide critical operational support for the Homeless Emergency Housing Program. Working under the direct supervision of the Senior Program Manager, you will serve as a foundational link between administrative oversight and the daily realities of our emergency motel-based housing sites. This role is designed for a proactive problem-solver who excels in fast-paced environments and is committed to supporting vulnerable populations through organized, efficient service delivery.

Responsibilities

• Gathers data for reports, and performs data entry utilizing electronic spreadsheets and a variety of computer databases.
• Develops and maintains computer databases or spreadsheet applications in order to store data and compile statistics.
• Affords assistance in the implementation of program goals, objectives, priorities and policies.
• Affords assistance with preparation and monitoring of program or project budgets.
• Represents the department in a variety of meetings pertaining to assigned programs, activities or projects.
• Works with and coordinates with other City departments, outside agencies and partners with respect to activities affecting their operation.
• Compiles data and assists in preparation of reports, documents, memoranda, correspondence and summaries for the Department, City Council, outside agencies, other departments, and other agencies as required.
• Performs administrative tasks associated with the operation of a collaborative program, such as taking minutes, filing, responding to email and phone requests, conducting program or project related outreach, preparing materials, and utilizing a variety of software applications (e.g Microsoft Excel, Word, Outlook, database software).

Requirements

• Education: An Associate of Arts degree or higher from an accredited college or university, with major work in business administration, public administration or of the program to which assigned.
• Experience: Program Technician I - One (1) year of professional paid experience. Program Technician II - Two (2) years of experience equivalent to a Program Technician I.

Qualifications

The City is committed to building a team that reflects the diverse community we serve. While all qualified applicants will receive consideration, our recruitment process for the Program Technician role incorporates the following preferences: Professional & Lived Experience We Give Preference To Candidates Who Demonstrate Lived Experience: Personal insight into the challenges of housing instability or navigating social service systems. Localized Knowledge: A deep understanding of the specific socio-economic landscape and resource network within our City. Crisis Management: Proven experience in de-escalation or emergency response within a residential or high-volume service setting.

Skills

Adaptability over Routine: The ability to pivot quickly when site needs shift unexpectedly. Proactive Ownership: A "find a hole, fill a hole" mentality regarding administrative and facility tasks. Collaborative Empathy: A style of communication that is firm on boundaries but soft on people.

Benefits

Join the City of West Sacramento and unlock a world of exceptional benefits! We invite you to explore our comprehensive benefits package, tailored to support your well-being and professional growth. Click the link below to access a detailed summary of the rich benefits offered for your desired position.

Pay

Details on pay will be provided during the interview process.

Schedule

Details on schedule will be provided during the interview process.

Specialist & Professionals Benefit Summary

To be considered for the position, all candidates are required to complete and submit the required supplemental questionnaire with their application and resume. Failure to submit the completed supplemental questionnaire and application and resume will disqualify you from further consideration in the selection process used to fill these positions. The answers to the questions below will be evaluated along with the information provided in your employment application. Therefore, your answers must be consistent with your employment application information (especially in the "education" and "work experience" sections), must be unambiguous, and must contain sufficient but concise detail and organization to facilitate the screening process. A resume will not be accepted in lieu of completing the supplemental questionnaire. Lack of clarity, incomplete or inconsistent information, and/or disorganized presentation will negatively affect your evaluation.

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