Program Support - SC/Santa Barbara Hospitality House-11-150

Position Summary

The Program Support works under the direction and supervision of the Operations Manager. He/she provides support to key staff by monitoring the wellbeing of residents and safety of facility. Primary duties include: clerical, customer service, monitoring, and janitorial.

Essential Functions

• Understands the mission, organizational structure, and policy and procedures of The Salvation Army.
• Works cohesively with supervisors, Corps Officers and DHQ.
• Afforded approved applicable information as directed by supervisor.
• Assists key staff by providing clerical support which includes, but is not limited to: statistics, attendance rosters, program fee receiving, mail distribution, relaying information to residents, etc.
• Handles mail and money in accordance with TSA policy.
• Reports all resident disputes and concerns to key staff in person and via Shift Reports.
• Encourages residents to consult with case managers regarding all concerns.
• Enforces House Rules in a professional and respectful manner as directed by supervisor.
• Facilitates urinalysis and breathalyzer tests as directed. Immediately notifies key staff when a resident tests positive for drug and/or alcohol use.
• Issues and monitors resident medication per policy and procedure.
• Performs rounds during shifts to ensure the wellbeing of residents and safety of facility.
• Responds effectively to emergency situations per policy and procedure. Immediately notifies key staff when such emergencies occur.
• Maintains accurate time keeping records that are reflective of duties performed under different grant/contracts.
• Attends staff and program related meetings, conferences, and training as needed and required.
• Cooperates with supervisors in any other special projects as needed.

Working Conditions

• Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead.
• Ability to operate computer, fax and telephone.
• Ability to lift up to 25 lbs.

Minimum Qualifications

• A High School Diploma or equivalent and one-year experience in residential services for adults.
• Experience working with people in recovery, mentally ill and/or homeless individuals preferred.
• Must be able to pass a complete and satisfactory background check.
• Current CPR Certificate.
• Willing and able to maintain confidential information in accordance with Salvation Army and industry standards.
• Required to appropriately respond to emergencies.
• Ability to pass a physical health examination by a doctor.

Skills, Knowledge & Abilities

• Bilingual (Spanish) preferred.
• Computer literate with a working knowledge of Microsoft Word and Excel.
• Ability to email, fax, operate copy/print/scan machine.
• Ability to work harmoniously with supervisors, coworkers, residents, outside agencies, and the public.
• Excellent organizational, prioritizing, planning and problem solving skills.
• High ethics and integrity.