Program Support-SC/Santa Barbara Hospitality House-11-150

Primary duties

• clerical
• customer service
• monitoring
• janitorial

Essential Functions

• understands the mission, organizational structure, and policy and procedures of The Salvation Army
• works cohesively with supervisors, Corps Officers and DHQ
• assists in directing individuals (residents, volunteers, public, etc.) seeking information to the correct staff member
• provides approved applicable information as directed by supervisor
• assists key staff by providing clerical support which includes, but is not limited to: statistics, attendance rosters, program fee receiving, mail distribution, relaying information to residents, etc.
• handles mail and money in accordance with TSA policy
• reports all resident disputes and concerns to key staff in person and via Shift Reports
• encourages residents to consult with case managers regarding all concerns
• enforces House Rules in a professional and respectful manner as directed by supervisor
• facilitates urinalysis and breathalyzer tests as directed
• immediately notifies key staff when a resident tests positive for drug and/or alcohol use
• issues and monitors resident medication per policy and procedure
• performs rounds during shifts to ensure the wellbeing of residents and safety of facility
• responds effectively to emergency situations per policy and procedure
• immediately notifies key staff when such emergencies occur
• maintains accurate time keeping records that are reflective of duties performed under different grant/contracts
• attends staff and program related meetings, conferences, and training as needed and required
• cooperates with supervisors in any other special projects as needed

Working Conditions

• ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis
• ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
• ability to operate computer, fax and telephone
• ability to lift up to 25 lbs

Minimum Qualifications

• high school diploma or equivalent and one-year experience in residential services for adults
• experience working with people in recovery, mentally ill and/or homeless individuals preferred
• must be able to pass a complete and satisfactory background check
• current CPR Certificate
• willing and able to maintain confidential information in accordance with Salvation Army and industry standards
• required to appropriately respond to emergencies
• ability to pass a physical health examination by a doctor

Skills, Knowledge & Abilities

• excellent writing and verbal communication skills in English
• bilingual (Spanish) preferred but not required
• computer literate with a working knowledge of Microsoft Word and Excel
• ability to email, fax, operate copy/print/scan machine
• ability to work harmoniously with supervisors, coworkers, residents, outside agencies, and the public
• excellent organizational, prioritizing, planning and problem solving skills
• high ethics and integrity