Program Support Clerk.
About the Role
This position provides specialized and general clerical assistance to the office of the National Memorial Cemetery of Arizona. The role involves routine and non-routine office functions, including preparing documents and correspondence, sorting, copying, filing, and maintaining office supplies.
Responsibilities
- Prepare reports for Cemetery Administrators.
- Assist in budget preparation and management.
- Serve as purchase card holder and timekeeper.
- Represent the National Memorial Cemetery of Arizona when interacting with funeral directors, families, and honor guard members during committal services or burials.
- Provide information to bereaved family members regarding gravesite and marker details.
- Retrieve gravesite information from the KIOSK or BOSS (electronic burial register) to assist families in locating loved ones' gravesites.
- Maintain control of cemetery traffic, direct funeral corteges, and accompany families to committal shelters and gravesites.
- Provide veteran burial benefit information and answer general questions from family members and visitors.
- Assist visitors and family members in locating gravesites.
- Perform public outreach as needed.
Schedule
- Required to work Monday through Friday, 8:00 am to 4:30 pm.
- May include occasional weekends.
- Staff may be required to work on Federal holidays or weekends if the holiday falls on a Monday or Friday.
- All staff must work Memorial Day and Veterans Day each year.
- Overtime, weekends, and holidays may be required to meet cemetery needs.
- Occasional emergency overtime may require staff to return to the facility outside of regular hours.
Compressed/flexible schedules and telework are not available. This is not a virtual or remote position.
Requirements
- Subject to a background/security investigation.
- May be required to undergo designated and/or random drug testing.
- Selective Service Registration is required for males born after 12/31/1959.
- Must serve a probationary period if selected.
- Must be a U.S. citizen to apply.
- Selected applicants will complete an online onboarding process.
- Must be able to type at least 40 words per minute.
- Must possess and maintain a REAL ID-compliant valid state driver’s license.
Qualifications
To qualify for this position, applicants must meet specialized experience and time-in-grade requirements within 45 days of the closing date of this announcement (08/18/2026).
Time-In-Grade Requirement
- Current Federal employees must have held a GS grade for at least 52 weeks at the next lower grade (GS-04) within the past 52 weeks.
- An SF-50 demonstrating time-in-grade eligibility must be submitted with application materials.
Specialized Experience
One year of specialized experience equivalent to at least the next lower grade (GS-4), including:
- Interacting with customers and staff.
- Gathering data and coordinating meetings.
- Establishing and maintaining an efficient filing system.
- Using automated data processing equipment to generate reports.
- Establishing priorities and meeting deadlines.
Education Substitution
- A Bachelor’s degree or equivalent, or 4 years of education above high school leading to such a degree, may substitute for experience.
- Education must demonstrate the knowledge, skills, and abilities necessary for the role.
Combination
Applicants may qualify through a combination of specialized experience and education.
Competencies
- Communication
- Customer Service
- Technology Applications
- Computer Skills
- Clerical
- Critical Thinking
Experience includes paid and unpaid work, such as volunteer experience through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations. Part-time experience will be credited based on time spent in appropriate activities.
Physical Requirements
Work is primarily sedentary and performed in an office environment.
Education
A transcript must be submitted if qualifying based on education. Education must be accredited by an institution recognized by the U.S. Department of Education.