Program Support Assistant

Responsibilities

• Collects, compiles and/or tracks statistical information in support of program operations.
• Tracks achievement on performance measures, goals, and objectives and receives and processes documents and reports in accordance with established procedures.
• Uses software applications to draw information from a wide variety of sources to prepare reports.
• Aids in the planning, reviewing, and reporting of data/statistical results of program studies.
• Retrieves a variety of computerized data, establishes protocols for incoming data, organizes and maintains program data.
• Trends issues related to program effectiveness and role implementation.
• Collaborates and communicates with Nursing Service on a variety of issues, including collecting, compiling, and reporting all information for a variety of Community Living Center.
• Communicates with a diverse population of customers that include veterans, their families, nursing staff, and other staff members from a variety of disciplines, Primary Care, medical staff, technical support staff, and Veteran Service Officers.
• Ensures compliance with HIPAA, Privacy Act of 1974, and other relevant laws and regulations.
• Acts as the Records Liaison Officer (RLO) and is responsible for the full implementation of the records program at their service level.
• Maintains a complete and accurate inventory of records created and stored.
• Identifies records not scheduled for disposition and submits SF-115 forms to the VHA Records Officer for scheduling.
• Completes VA Form 7468 Request for Disposition of Records for records no longer needed for [facility] business.
• Conducts internal records reviews to ensure an effective records management program is maintained on an annual basis.

Requirements

This position is open to current, permanent Department of Veterans Employees, Other Federal Agency Employees, Career transition (CTAP, ICTAP, RPL), Individuals with disabilities, Land & base management, Military spouses, Peace Corps & AmeriCorps Vista, and Veterans only.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/22/2026.

Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: providing administrative support; collecting, compiling and tracking data and information; processing documents and reports; establishing, updating and maintaining office files and records; performing automation duties using such software applications such as word processing, spreadsheet, electronic mail, desktop publishing, calendar, database and/or graphics; and providing information and customer service.