Program Support Assistant

About the role

This position is located within Readjustment Counseling Service and its primary purpose is to provide administrative and clerical support to a multi-disciplinary team providing counseling services to veterans with readjustment problems. By virtue of the mission of the Vet Center, the incumbent is the only administrative person located on site, thus becoming responsible for many of the administrative, fiscal, and supply support functions for the Vet Center team.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/26/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade as required; in that instance you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

GS-07 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-06) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:

• Providing administrative and technical support for the management of various programs
• Maintaining databases and utilizing various software programs
• Scheduling appointments and typing a variety of correspondence

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Responsibilities

Administrative Duties (50%)

• Proficient use of Microsoft Office Suite programs (Word, PowerPoint, Excel, Outlook) for creating correspondence, presentations, spreadsheets, developing tracking systems, and communication
• Update assigned Vet Center data in RCSNet database on a regular basis
• Use other programs/systems such as share drives, SharePoint, Integrated Funds Control Accounting and Procurement (IFCAP), Invoice Payment and Processing System (IPPS), and FORCE
• Keep all databases current and complete to allow for accurate and timely required reports
• Make suggestions for modifications to improve effectiveness and efficiency of database use for the field
• Perform qualified typist/data entry duties
• Review and respond to all correspondence or inquiries received via telephone, email, and regular mail in a timely manner; collaborate with Vet Center staff for complete responses
• Ensure all correspondence has proper grammar, spelling, is error-free, and formatting complies with approved RCS style guidelines
• Create, update, and maintain all electronic documents for Vet Center staff and administrative folders in shared and personal folders
• Create, update, and maintain an electronic staff folder for each employee (position description/functional statement, in-processing forms, training certificates, licensure, performance appraisal, etc.)
• Serve as Primary Timekeeper for the Vet Center, responsible for bi-weekly time and leave records
• Serve as Purchase Card Holder for the Vet Center, responsible for preparing and maintaining all logs, forms, and documentation for official vehicle use and purchase card transactions

Program Duties (25%)

• Provide administrative support for the assigned Vet Center
• Ensure all office equipment is in working order; coordinate repairs, place work orders and maintenance requests, and ensure repairs are completed
• Work independently establishing workload priorities from standing orders
• Develop and maintain tracking systems on all assigned programs or projects
• Support Vet Center staff by making copies, scanning information, and faxing as requested
• Create and maintain Vet Center brochures, pamphlets, hand-outs, staff business cards, and other documents used locally by staff under guidance of the Vet Center Director
• Ensure creation of materials complies with RCS communication and branding guidelines

Office Duties (25%)

• Provide a welcoming environment and keep the front lobby neat and orderly
• Daily: clear tables of trash, neatly arrange books/magazines, straighten furniture, clean and stock refreshment/coffee area
• Address areas needing repair; fix if possible or remove from lobby if safety hazard; contact appropriate office to restore items to working order quickly
• Personally greet all visitors, determine nature of visit, identify veterans arriving for appointments, confirm appointments, and contact counselor