Program Support Assistant

About the role

This position serves as a Program Support Assistant (PSA) for Environmental Management Service (EMS) in Salt Lake City, Utah. The employee independently establishes priorities for accomplishment of the various responsibilities inherent within a complex, multi-specialty organization, handling multiple and varied interruptions and additional unpredictable work assignments arising on a day-to-day basis. This is not a virtual position; you must live within or be willing to relocate within a commutable distance of the duty location. The position offers promotion potential via a multi-grade career ladder, with progression from GS-6 to GS-7 based on satisfactory performance, availability of higher-level work, and funding. Telework may be authorized on an ad‑hoc basis, with eligibility discussed during the interview process. The work is sedentary, typically involving sitting, with occasional walking, standing, bending, lifting of light items, and operation of office equipment requiring physical dexterity and concentration. The work environment involves everyday risks or discomforts requiring normal safety precautions typical of offices, meeting and training rooms, or libraries; the area is adequately lighted, heated, and ventilated, with occasional errands to other buildings associated with healthcare.

Qualifications

To qualify for this position at the GS-6 grade level, you must have one (1) year of specialized experience equivalent to at least the next lower grade level (GS-05) in the Federal service that equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience includes performing administrative and clerical support duties such as preparing correspondence and reports; maintaining records, files, or automated tracking systems; scheduling appointments or meetings; collecting, entering, and reviewing data for accuracy; and providing customer service to internal and external customers.

To qualify for this position at the GS-7 grade level, you must have one (1) year of specialized experience equivalent to at least the next lower grade level (GS-06) in the Federal service that equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience includes performing a variety of administrative program support functions such as preparing and reviewing correspondence and reports; collecting, analyzing, and tracking program data; maintaining records and automated systems; coordinating schedules, meetings, and administrative activities; and applying established policies and procedures to resolve administrative problems and support program operations.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Responsibilities

• Processes incoming and outgoing materials such as correspondence, reports, memoranda, and other forms of written communication
• Edits and/or composes letters and reports and reviews correspondence for accuracy and completeness
• Prepares a variety of recurring reports, reviews outgoing correspondence for proper attachments, and consolidates/coordinates submittals of information
• Maintains automated systems and program-specific data to track suspense items such as project milestones, progress reports, and compliance strategies
• Schedules appointments, coordinates meetings and/or conferences, reminds staff members and invitees of subject matter prior to meetings, and makes administrative arrangements as required
• Provides general clerical and public-contact support services, including answering the telephone, referring visitors, providing information to internal and external customers, screening calls and requests, and forwarding inquiries for timely resolution
• Prepares, executes and/or tracks program-specific information, coordinates incoming data from a variety of sources, reviews documents, reports and/or applications for omissions and inconsistencies, and ensures data entry is complete and accurate
• Collects, compiles and/or tracks data and statistical information in support of organizational operations and reviews and reports program data
• Performs timekeeping and time-and-attendance duties, including submission and maintenance of appropriate documentation and arranging orientation schedules as required
• Provides procurement support, including serving as liaison to the purchasing/procurement office, arranging for and monitoring equipment, services and products, obtaining and monitoring supplies/equipment, and performing purchase-card-related duties
• Performs records-control duties, including maintaining office files, reviewing records and documents for completeness and accuracy, maintaining files in accordance with applicable rules and regulations, and supporting documentation of employee training and achievement
• Performs duties as assigned

Schedule

Full-Time, Monday through Friday, 8:00