Program Support Assistant

Summary This Program Support Assistant position is located within the Care Management service of the VA Eastern Colorado Health Care System (ECHCS) at Aurora - CO. This position provides administrative support to the Care Management service and all supporting programs to ensure coordination and smooth operation. The incumbent works independently within the goals and objectives set by the Service Chief. The incumbent manages telephone calls - voicemails - and timekeeping for the Service. Qualifications To qualify for this position - applicants must meet all requirements by the closing date of this announcement - 10/28/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS 06 position you must have served 52 weeks at the GS 05. The grade may have been in any occupation - but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year - it may not clearly demonstrate you possess one-year time-in-grade - as required by the announcement. In this instance - you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS 05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include - but are not limited to: Using established national protocols - creates excel sheets to track quarterly production reports; Maintains automated system of program-specific data to track suspense's on items such as completed transfers - patients transfer status - Liaison activity - project milestones - progress reports - funding accomplishments - compliance strategies - etc; The incumbent updates/revises local intake tool to better reflect National documentation changes; Input required data into databases - logs and rosters for management related to the service; Generates a variety of reports using basic analysis of the social work service's program data. Preferred Experience: Previous PSA or similar experience - previous customer service experience. Experience with homeless Veterans. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Duties Major duties include but are not limited to: Plans and establishes office control systems such as those for the control of the location - arrangement - access to - and use of office filesWithin established agency guidelines - acts as a central resource for implementing and maintaining office control systems - such as those for the location - arrangement - access to - and use of office files - and for maintenance - transfer - and disposition of recordsCollects - compiles - and tracks statistical information in support of program operations within the ServiceDocuments and reconciles purchase cards use as set forth by VA Handbook 1730.1Use and Management of Government Purchase Card - dated August 27 - 2008Manages data and coordination for the Service's program patients and their family membersTracks and Maintains individual Time & Leave for the ServiceVerifies Veterans benefits eligibilityThis position is located at the following address: Community Resource Referral Center (CRRC)3836 York StDenver - CO 80205 Work Schedule: 6:30am - 3:00pm - Monday - Friday Telework: Not Authorized Virtual: This is not a virtual positionPosition Description/PD#: Program Support Assistant/PD14503A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized