Program Support Assistant

Department/Location: Emergency Disaster Services; Divisional Headquarters, 701 N. Broad Street, Philadelphia

Availability: Immediate

Schedule

• 35 hours per week
• Full-Time
• Evenings and weekends as needed

Pay

$18.00 per hour (Non-Exempt, Grade 74)

Benefits

• Generous paid time off every year, including holidays, vacation time, and sick time
• Employer-funded Pension Plan (company contributions begin after 1 year of employment)
• Eligibility for supplemental insurance plans, including Short Term Disability, AFLAC, and Voluntary Term Life
• Flexible Spending Accounts
• Eligibility for the Federal Government Public Student Loan Forgiveness Program

About the Role

The Program Support Assistant (PSA) assists with the daily operational readiness and support functions of the Emergency Disaster Services (EDS) program. This position provides logistical, administrative, training, and field support to ensure preparedness for emergency response operations, community events, and disaster deployments.

Responsibilities

• Provide response coverage during normal business hours and assist in filling operational gaps within the on-call rotation as assigned
• Assist in maintaining operational readiness of all EDS equipment, vehicles, and response assets at all times
• Perform weekly inspections, testing, preventative maintenance, and readiness checks of response equipment and DHQ-based field equipment
• Provide administrative support, including reports, logs, recordkeeping, data entry, and operational documentation
• Support logistics operations through coordination, movement, deployment, and maintenance scheduling of EDS vehicles and equipment
• Assist in the preparation and setup of training courses, including classroom readiness, equipment setup, and supply coordination
• Serve as an active CPR instructor and assist with divisional preparedness and safety training initiatives
• Maintain facility cleanliness, organization, and overall operational readiness of EDS workspaces, storage areas, and response assets
• Deploy equipment and supplies to disaster operations, community events, and emergency response activities in support of Logistics and Operations Coordinators
• Provide field supervision and operational support to volunteers and assigned personnel during training events, responses, and deployments
• Perform annual cleaning, maintenance, and minor repair of Cambro units and food service equipment
• Assist the Logistics Coordinator with annual canteen inspections and documentation requirements
• Serve as backup support for issuing EDS credentials, uniforms, and related operational items
• Organize, track, and maintain regular inventory levels of supplies and equipment
• Assist in conducting annual inventories and asset verification for assigned equipment and operational resources
• Undertake additional tasks as reasonably expected within the scope of the role

Requirements

• Minimum High School diploma or equivalent; 2 years of relevant experience
• Strong organizational and communication skills
• Ability to work independently and in team-based emergency response environments
• Valid Driver’s License and qualification for The Salvation Army’s insurance
• Basic knowledge of logistics, inventory control, and equipment maintenance procedures
• Ability to supervise volunteers and support personnel in field operations
• Proficiency with basic administrative and computer functions, including data entry and reporting
• CPR Instructor certification preferred or ability to obtain certification
• Completion of Pennsylvania’s required clearances and background checks: PA Child Abuse History Clearance, PA State Police Criminal Record Check, and PA DHS Criminal Record/Fingerprint Check
• Completion of a Pennsylvania-approved Child Abuse Recognition and Reporting Training prior to employment
• Understanding and support for the Mission of The Salvation Army