Program Supervisor – Winter Park

About the NSCD

We are Colorado’s most comprehensive provider of adaptive outdoor experiences. We offer more programs, in more places, in more ways that change lives. The National Sports Center for the Disabled is a leading provider of adaptive outdoor recreation experiences committed to helping individuals with disabilities, their caregivers, and the broader community rethink ability. Through the power of adaptive innovation, recreation, and Colorado’s great outdoors, we are transforming lives, families and communities and creating a world that celebrates each person’s abilities.

Position Overview

The Program Supervisor manages operations associated with the NSCD programs including planning, coordination, implementation, and evaluation phases. They coordinate custom groups, weekly programs, and camps; mentor staff and interns; and supervise the NSCD instructors, coordinators, and interns. The Program Supervisor directs client services instruction.

Job Duties

• Supervise programs, staff, participants, and college interns on a daily basis in all programs offered in Winter Park and Denver: alpine and Nordic skiing, snowboarding, snowshoeing, horse riding, rock climbing, whitewater rafting, kayaking, backpacking, fishing, camping, NSCD Moves obstacle course, mountain and road cycling, and more.
• Assess participants for appropriate activities, adapted equipment and provide instruction as needed in various activities.
• Document and evaluate program benefits as well as participant, staff, and intern performance.
• Develop and implement mentor program for staff, volunteers, and interns.
• Develop and implement training programs for staff, volunteers, and interns.
• In conjunction with the Program Manager and equipment department, coordinate necessary adaptive equipment and schedule transportation needs for programs.
• In cooperation with the Program Manager oversee the permitting process and off-site facility arrangements for programs.
• Oversee the college intern program including recruitment and supervision of college interns, and management of the agreements with participating colleges and universities. In conjunction with the Program Manager and Program Director creates and implements an internship program that provides the NSCD with an ongoing source of instructors to hire.
• Aid in the development and promotion of recreation programs.
• Attend clinics and continuing education classes specific to programs.
• Attend all required NSCD training sessions and meet standards to pass training.
• Maintain and enforce safety standards established by NSCD policies and procedures. Set example by consistently following safety procedures and utilizing appropriate safety equipment.
• Create and maintain a friendly, congenial, and helpful attitude while effectively dealing with guests and other employees.

Supervision

Effectively supervise and manage direct reports and interns and provide, by example and leadership, motivation and direction to employees of the organization and college interns. Carry out supervisory responsibilities in accordance with the organization’s policies and applicable state and federal employment laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; recognizing and rewarding employees; corrective disciplinary procedures and practices under direction of the President/CEO, addressing complaints and resolving problems. Conduct employee performance reviews in a timely and effective manner. Evaluate performance of employees for compliance with established policies and objectives of the organization and contributions in attaining objectives. Set the tone of the department to ensure positive morale, teamwork, and that the positive employment culture of the organization is maintained. Regularly schedule staff 1:1 meetings to provide leadership, development, and a forum for communication to ensure coordination and collaboration in meeting organization and individual goals.

Professional Performance

• Adhere to all Personnel Policies and Procedures for the Agency.
• Maintain professional standards of performance, demeanor, and appearance at all times; act as a “role model” both at and away from the Agency.
• Maintain a creative, team-building approach to job performance and seek to bring a constructive, problem-solving orientation to all tasks.
• Perform all tasks and responsibilities with attention to detail and in a complete and timely manner, complying with Agency policies and standards and conforming to the scheduling requirements of the job and program.
• Maintain an awareness of the Agency’s mission and work to promote the positive individual and social change goals it embodies.
• Exercise discretion and professional judgment at all times keeping with the responsibilities carried personally and by the Agency for the care and welfare of the clients.
• Act with honesty and integrity in all aspects of Agency business.
• Actively strive to upgrade professional skills through engaging in appropriate professional training and experience.
• Actively strive to create and maintain a culturally sensitive environment through communication and interaction that demonstrates respect for diversity.

Qualifications

• Bachelor’s degree in special education, physical education, recreational therapy, physical therapy, occupational therapy or related field required.
• Current CTRS certification, which has been held for at least 1 year while active in a field appropriate for recreational therapy, is required.
• Two years supervisory experience preferred.
• Two years of experience in the field of adapted sports required.
• Current First Aid and CPR required within one month of hire.
• Advanced ability in outdoor sports appropriate to NSCD required.
• Certification in outdoor sport appropriate to the NSCD; attainable within 90 days of hire: PSIA, ACA Instructor, Swift Water Rescue, BLM River Guide/Trip Leader, PATH.
• Must be computer proficient and possess experience of Microsoft Office Suite and able to learn new software as needed.
• Excellent written and verbal communication skills including writing and report development.
• Ability to implement agency vision, mission, values and strategic plan.
• Ability to handle multiple tasks and to assess and change priorities based upon agency needs.
• Strategic thinker who communicates professionally and effectively with diverse staff, volunteers, donors, prospects, and community stakeholders.
• Ability to maintain consistent exercise of discretion and confidentiality in the performance of duties.
• Ability to work with a high degree of autonomy, initiative and exercise personal judgment in a fast-paced environment with a strong sense of humor and integrity.
• Superior skills to organize, plan, and execute the full scope of required programs.
• Knowledge of disabilities and of adaptive recreation and equipment is desirable.
• Candidates must possess a Colorado driver’s license, meet background check criteria and meet criteria regarding clearance to drive company vehicles including 15 passenger vans and vehicles with large towing capacity, snowmobiles, surface and aerial lifts, as required by specific job duties.

Work Schedule

This is a full time, year-round position. The work varies based on seasonal programming needs. This position will require weekends and/or evenings supporting the programming needs of the agency.

Salary

The salary range for this position is $58,000 – $60,000/year. Actual salaries may vary and may be above or below the range based on various factors including but not limited to experience, education, training, and performance.

NSCD provides a comprehensive benefits plan including employer sponsored medical and dental benefits, employer paid life insurance and disability benefits, paid vacation, paid sick leave, paid holidays and employees may participate in the 403b retirement plan. Benefit eligibility varies depending on your employment status and the number of hours you are regularly scheduled to work.

Physical Requirements

Able to work a majority of the time outside at high altitude in varying conditions including uneven and slick terrain and unpredictable weather and situations.

Able to physically assist participants with adaptive recreation equipment, position adjustments, transfers, and movement during activities.

Able to lift a minimum of 75 lbs. with assistance.

Dexterity, auditory and visual acuity to operate computers and phones or mobile devices.

Auditory and visual acuity to interact with guests, students, clients on a daily basis.

Able to successfully manage multiple, high priority tasks in a fast-paced and often times crowded and noisy environment.