Program Staff Supervisor

Responsibilities

• Provide regular and ongoing supervision to Bachelor-level and lived-experience direct service staff who provide Support and Stabilization services.
• Review the documentation of supervisees for completeness, quality, timeliness, and compliance.
• Monitor staff performance, productivity, service quality, and adherence to program expectations.
• Aid staff in developing engagement, assessment, safety planning, care coordination, and youth and family support skills.
• Participate in onboarding, training, and performance evaluations of staff.
• Address performance concerns and develop corrective action plans, when necessary, in conjunction with the Clinical Supervisor and/or Program Director.
• Promote staff retention, professional development, and a positive team culture.
• Assist with case assignment and monitoring of referral response timelines and service accessibility requirements.
• Ensure services are delivered in accordance with DCF Support & Stabilization program requirements and agency standards.
• Maintain staffing coverage and coordinate schedules to meet family needs.
• Facilitate and/or support DCF team meetings and case review meetings.
• Support collaboration among program staff and other internal agency programs.
• Maintain compliance with DCF contractual requirements, agency policies, confidentiality regulations, and applicable state and federal standards.
• Absorb required training, certifications, and competencies.
• Assist with internal audits, quality improvement activities, and utilization reviews.
• Monitor service outcomes and participate in continuous quality improvement initiatives.
• Maintain collaborative working relationships with DCF staff, Area Lead Agencies, community providers, schools, healthcare providers, and other stakeholders.
• Represent the program at community meetings, trainings, and provider forums.
• Support effective coordination of services across child-serving systems.
• Provide direct services to children, youth, parents, and families when needed to support program operations, staff development, coverage needs, or complex situations.
• Aid staff in managing high-risk or complex family situations.
• Maintain accurate supervision records and documentation of client care.
• Aid in program reporting and data collection activities.
• Support budgetary stewardship through efficient use of program resources.
• Participate in agency committees, meetings, and organizational initiatives, as appropriate.

Qualifications

• Bachelor's degree required.
• Years of experience: 0 – 3 years of related experience.
• Child Development Knowledge: Understanding stages of child growth and development.
• Parent Communication: Effectively communicating with parents about their child's progress.
• THERAPEUTIC TECHNIQUES: Applying various therapeutic approaches.
• Youth Mentoring: Providing guidance and support to young people.
• Communication Skills: Strong verbal and written communication abilities.
• Team Collaboration: Working effectively with other care providers, professionals, and support staff.
• Critical Thinking: Analyzing facts to form a judgment.
• Developing Self and Others: Builds their professional skills and competencies and improves work performance; employee encourages the continuous development of their staff.
• Case Management: Coordinating and providing services to meet the needs of clients.
• Time Management: Managing one's own time efficiently.