Program Supervisor

About the role

Since its founding as a teen drop-in center in 1972, Community Solutions (CS) has grown in both depth and breadth of services in response to the growing and changing needs in the community. As one of the most comprehensive nonprofit human services agencies in Santa Clara County and the surrounding areas, CS provides prevention, intervention, treatment, and residential services to more than 6,400 clients annually, helping them overcome the challenges posed by mental health issues, substance abuse, trauma, severe family dysfunction, sexual and domestic violence, and human trafficking.

Responsibilities

• Oversight of day to day operations of the program in collaboration with the Program Manager.
• Provides direct supervision of staff, as assigned.
• Aids in hiring, performance evaluation, and progressive disciplinary actions.
• Participates in the supervision and evaluation of service delivery quality and content.
• In collaboration with the Program Manager, monitors the program effectiveness.
• Identifies and coordinates quality improvement activities (year-round auditing) including review of outcomes.
• Ensures crisis line protocols/procedures are followed.
• Collaborates with staff and the program's daily activities to ensure efficiency.
• Reviews documentation of direct reports' charts to ensure audit-ready charts.
• Provides direct services, as needed.
• Provides back-up coverage for crisis response for evening and after hours.
• Provides professional development mentoring for staff, as well as, new employee orientation training, when required.
• Participates in internal and external meetings (County, community, and agency and team meetings), as requested.
• Facilitates team meetings in a strength-based manner – building trust and addressing concerns in a strength-based manner.
• Provides back-up coverage for Program Manager.
• Ensures productivity targets are met and if needed, effective improvement plans are developed.
• Ensures that tracking tools are kept up and maintained.
• Ensures program capacity and outreach efforts are being maintained.
• Ensures adherence to contracts deliverables and outcomes.
• Works collaboratively with other Agency divisions.
• Promotes cultural awareness and competence.
• Develops and maintains collaborative relationships with appropriate community organizations and system providers.
• Demonstrates an understanding of HIPPA, confidentiality laws and policies, and assures the highest degree of confidentiality in the implementation of all responsibilities and duties.
• For IPA/SA team, advocates on behalf of the intimate partner abuse survivors with systems, institutions, agencies, and at community meetings.
• Frequent travel is required to participate in Agency team meetings.

Qualifications and Knowledge

• Bachelor’s degree or equivalent of 4 years of work experience in related field.
• Strong leadership and management experience.
• Effective teamwork skills.
• Empowerment, advocacy, and support techniques for victims/survivors of violence, people with mental illness and/or substance abuse issues.
• Preferred: Master’s degree, Mental Health Rehabilitation Specialist (MHRS) certification, 1-year management experience in a related field, supervising direct support line staff, bilingual and bicultural, CAADC certification, 4 years of work experience in a related field, 65 hours Intimate Partner Abuse/Sexual Assault (IPA/SA) training completed, working knowledge of wellness and recovery concepts, Medi-Cal regulations and program documentation, working knowledge of Santa Clara County and surrounding areas community resources, knowledge of case management, group and individual counseling, and linkage-referral, experience managing productivity.

What You'll Be Doing

The individual will preferably be bilingual and bicultural. For Courts and Community Referred Services (CCRS) Division, CAADC certification and 4 years of work experience in a related field. For Solutions to Violence Division, must have 65 hours Intimate Partner Abuse/Sexual Assault (IPA/SA) training completed.

Special Requirements

• Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices.
• Requires an automobile to perform routine job duties.
• Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices.
• Requires an automobile to perform routine job duties.
• Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices.
• Requires an automobile to perform routine job duties.
• Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices.
• Requires an automobile to perform routine job duties.
• Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices.
• Requires an automobile to perform routine job duties.
• Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices.
• Requires an automobile to perform routine job duties.
• Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices.
• Requires an automobile to perform routine job duties.
• Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices.
• Requires an automobile to perform routine job duties.
• Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices.
• Requires an automobile to perform routine job duties.
• Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices.
• Requires an automobile to perform routine job duties.
• Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices.
• Requires an automobile to perform routine job duties.
• Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices.
• Requires an automobile to perform routine job duties.
• Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices.
• Requires an automobile to perform routine job duties.
• Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices.
• Requires an automobile to perform routine job duties.
• Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices.
• Requires an automobile to perform routine job duties.
• Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices.
• Requires an automobile to perform routine job duties.
• Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices.
• Requires an automobile to perform routine job duties.
• Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices.
• Requires an automobile to perform routine job duties.
• Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices.
• Requires an automobile to perform routine job duties.
• Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices.
• Requires an automobile to perform routine job duties.
• Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices.
• Requires an automobile to perform routine job duties.
• Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices.
• Requires an automobile to perform routine job duties.
• Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices.
• Requires an automobile to perform routine job duties.
• Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices.
• Requires an automobile to perform routine job duties.
• Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices.
• Requires an automobile to perform routine job duties.
• Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices.
• Requires an automobile to perform routine job duties.
• Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices.
• Requires an automobile to perform routine job duties.
• Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices.
• Requires an automobile to perform routine job duties.
• Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices.
• Requires an automobile to perform routine job duties.
• Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices.
• Requires an automobile to perform routine job duties.
• Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices.
• Requires an automobile to perform routine job duties.
• Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices.
• Requires an automobile to perform routine job duties.
• Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices.
• Requires an automobile to perform routine job duties.
• Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices.
• Requires an automobile to perform routine job duties.
• Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices.
• Requires an automobile to perform routine job duties.
• Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices.
• Requires an automobile to perform routine job duties.
• Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices.
• Requires an automobile to perform routine job duties.
• Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices.
• Requires an automobile to perform routine job duties.
• Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices.
• Requires an automobile to perform routine job duties.
• Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices.
• Requires an automobile to perform routine job duties.
• Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices.
• Requires an automobile to perform routine job duties.
• Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices.
• Requires an automobile to perform routine job duties.
• Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices.
• Requires an automobile to perform routine job duties.
• Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices.
• Requires an automobile to perform routine job duties.
• Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices.
• Requires an automobile to perform routine job duties.
• Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices.
• Requires an automobile to perform routine job duties.
• Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices.
• Requires an automobile to perform routine job duties.
• Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices.