Program Supervisor - Hub - A

About the role

Join Valeris as a Supervisor and make a difference in the lives of patients. You will lead a team providing compassionate, efficient support to patients navigating complex medication processes.

Responsibilities

• Daily program operational management
• Ensuring contracted Service Level Agreement adherence
• Implementing and managing on-going client specific business rules
• Proactively communicating to your team daily to ensure engagement and alignment to day-to-day program operations and goals
• Team hiring, development and training
• Ensuring daily program staffing levels are consistent with daily program needs
• Making certain that direct reports receive the training needed to be proficient in their roles
• Working proactively with Human Resources to develop a steady pipeline of potential candidates as needed to meet current and future program needs
• Providing consistent, timely coaching and development for direct reports for a functional area
• Reporting Adverse Events and/or Product Complaint inquiries received in accordance with SOP and good manufacturer practices
• Utilize Valeris’ values as the driving force behind the team’s success
• On time adherence to training deadlines for all corporate policies and procedures
• Ensure all SOPs are followed with consistency
• Perform additional tasks or projects as assigned

Qualifications

• 2+ years of experience in the healthcare industry
• Bachelor’s degree or higher
• Previous personnel/team management experience
• Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with manufacturers is a plus
• Previous experience leading customer service teams is a plus

Physical Demands & Work Environment

• Regularly required to talk or hear
• Frequent sitting for long periods of time
• Use hands to type, handle or feel
• Reach with hands and arms
• Prefer candidates who can type at least 35 words per minute with 97% accuracy
• Minimal travel as needed
• Operates in a professional office environment

Why Work for Valeris?

• Medical, dental, and vision plans, including HSA- and FSA-eligible options
• Telehealth and Employee Assistance Program (EAP) services
• Company match on Health Savings Account contributions
• Short-Term Disability coverage, with the option to purchase Long-Term Disability
• Paid Time Off (PTO) and Sick Leave
• Opportunities for advancement
• A challenging, stimulating work environment
• A mission-driven, inclusive culture

Our Commitment to Equal Opportunity

We are committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs. Additional health support includes telehealth and Employee Assistance Program (EAP) services. Company match on Health Savings Account contributions, free basic life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000. Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability. Paid Time Off (PTO) and Sick Leave to support work-life balance. Team members receive nine paid holidays plus two floating holidays. Opportunities for advancement in a company that supports personal and professional growth. A challenging, stimulating work environment that encourages new ideas. Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace.