Program Supervisor - Birthday Parties

About the role

Under the general direction and supervision of the Program Director, the Program Supervisor is responsible for ensuring a safe, clean and enjoyable party environment for YMCA members and rental participants; ensuring the safety of all individuals in the party area during the rental, providing age and ability appropriate games and activities and enforcing all party rules; providing excellent customer service through room set up and clean up, planning for age appropriate activities, and assisting the renter in any way needed.

Responsibilities

• Ensure safety and prevent injuries by supervising rental participants.
• Ability to communicate information clearly, and answer member inquiries, and concerns.
• Maintain schedules for all parties, rooms, and staff.
• Work alongside supervisor to develop program staff, including recruiting and training.
• Monitor all rental participants and enforces safety regulations, and apply appropriate management techniques
• Serve as a liaison between rental participants and other Directors to maintain open communication.
• Assist with room and decorations preparation and clean up afterwards.
• Accurately complete attendance records, incident reports, program evaluations, etc.
• Monitor rental participants to assure responsible and proper use of equipment.
• Monitor rental participants for any signs of distress and respond immediately.
• Maintain knowledge of Association policies and procedures, risk management, safety practices and applicable laws.
• Lead by example at all times.
• Interact with a high level of professionalism and accountability.
• Attend staff meetings and trainings as required.
• Participate in workshops, trainings and seminars that will enhance professional growth.
• Participate and become an active storyteller during Annual Campaign.
• Demonstrate and model the YMCA’s four core values of Caring, Honesty, Respect, and Responsibility.
• Exhibit personal and professional behavior in a manner consistent with the best interest of the Association, so as not to bring discredit to the Association.
• Perform such other job-related duties as may be periodically assigned by the Supervisor.

Requirements

• Bachelor’s Degree, or equivalent.
• Knowledge of Microsoft Office and Outlook.
• Prior experience working with children.
• Experience working with admin responsibilities such as appointment making, detailed notes, relaying proper information and carrying out planned events/activities.
• Excellent customer service, interpersonal, and communication (written and verbal) skills.
• Strong organizational skills and detail oriented.
• Ability to demonstrate problem-solving and independent judgment and making decisions within the guidelines of the YMCA.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Ability to maintain confidentiality.
• Current CPR and First Aid certification or willing to obtain.
• Must have flexible work schedule.
• Transportation and valid NJ driver’s license is required.
• Sufficient strength, agility and mobility to perform essential functions and to supervise program activities in a wide variety of indoor and outdoor locations.

Pay

$18.50-$27.17