Program Supervisor

About Valeris

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions spanning the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience, helping patients access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides data, strategic insights, patient support services, and healthcare provider engagement tools to help life sciences companies successfully commercialize new products.

Valeris provides commercialization solutions to more than 500 life sciences customers and has supported access and affordability for millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana.

About the Role

As a Supervisor, you will make a difference in the lives of patients by leading a team that compassionately delivers an exceptional experience. You will ensure every prescription or document is handled with care, recognizing that each belongs to a real person navigating access to complex medication. Your role involves adjusting to patient needs through clear communication, focusing on accuracy, and ensuring timely management of their records.

Responsibilities

• Daily program operational management
• Ensure adherence to contracted Service Level Agreements
• Implement and manage client-specific business rules
• Proactively communicate with the team to align on daily program operations and goals
• Manage team hiring, development, and training
• Ensure daily program staffing levels meet operational needs
• Provide direct reports with the training needed to be proficient in their roles
• Work with Human Resources to develop a pipeline of potential candidates
• Provide consistent, timely coaching and development for direct reports
• Report Adverse Events/Product Complaint inquiries in accordance with SOP and good manufacturer practices
• Ensure on-time adherence to training deadlines for all corporate policies and procedures
• Consistently follow all Standard Operating Procedures (SOPs)
• Perform additional tasks or projects as assigned

Requirements

• 2+ years of experience in the healthcare industry
• Bachelor’s degree or higher
• Previous personnel/team management experience
• Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products is a plus
• Previous experience leading customer service teams is a plus
• Detail-oriented with professional telephone etiquette
• Self-awareness of your own emotions and their potential impact on others
• Basic computer knowledge and ability to multitask effectively
• Ability to recognize emotions and their effects
• Confidence in self-worth and capabilities
• Manage disruptive impulses and maintain standards of honesty and integrity
• Take responsibility for performance
• Adapt and handle change with flexibility
• Be innovative and open to new ideas
• Achievement-driven; strive to meet or exceed standards of excellence
• Align with the goals of the group or organization
• Take initiative and act on opportunities
• Be optimistic and pursue goals persistently despite obstacles and setbacks
• Be service-oriented and anticipate, recognize, and meet the needs of others, including patients and care partners
• Communicate clearly and concisely with a positive attitude
• Utilize Valeris’ values as the driving force behind the team’s success

Physical Demands & Work Environment

• Regularly required to talk or hear
• Frequently required to sit for long periods, use hands to type, handle or feel, and reach with hands and arms
• Preferred typing speed of at least 35 words per minute with 97% accuracy
• Minimal travel may be required
• Operates in a professional office environment using standard office equipment such as computers, phones, and photocopiers

Benefits

Full-time employees receive the following benefits:

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
• Additional health support, including telehealth and Employee Assistance Program (EAP) services
• Company match on Health Savings Account contributions
• Free Basic Life and AD&D coverage equal to annual earnings (minimum $50,000, maximum $300,000)
• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
• 401(k) Retirement Savings Plan with 100% match on the first 5% contributed (immediate vesting)
• Paid Time Off (PTO) and Sick Leave
• Nine paid holidays plus two floating holidays
• Opportunities for advancement in a company that supports personal and professional growth
• A challenging, stimulating work environment that encourages new ideas
• A mission-driven, inclusive culture where your work makes a meaningful impact