Program Specialist - Req 5083

Essential Duties And Responsibilities

• Be able to travel between multiple Food Pantry sites to assist with distribution.
• Provide general outreach and promotion for program (outdoor and indoor).
• Provide office support including clerical, filing, faxing, scanning, typing, photocopying and sorting mail.
• Answer telephones and offer other office support, when necessary.
• Report to, and meet with, supervisor on a weekly basis or as determined.
• Perform additional duties as assigned.

Program Specific Responsibilities

• Become knowledgeable of every component and service offered by the CMCC Food Pantry.
• Provide assistance with all Food Pantry activities, such as lifting boxes, sorting food, assisting with inventory management, and crowd control.
• Complete data entry for Food Pantry clients.
• Greet clients and schedule appointments for them to receive services.
• Complete case assistance and information and referral services.
• Track internal referrals and act as program contact person for inquiries concerning clients.
• Maintain familiarity with program resources available on and off-site.
• Complete program reports monthly, or more frequently as required.
• Maintain familiarity with agency and city resources available to clients.
• Report to, and meet with, supervisor monthly.
• Create and distribute informational materials and flyers in targeted (and other) communities in the Bronx to promote services, events, and other special functions.
• Refer clients to an appropriate program for enrollment services.
• Follow up on referrals made on behalf of clients, both internal and external.
• Update bulletin boards and flyers to reflect the monthly calendar of activities.
• Provide direct services to clients, including intake, engagement, assessment, referral and follow-up.
• Aid with special projects as required.
• Perform additional duties as assigned by manager.

Qualifications

• High school diploma or equivalent.
• Proficiency in modern business communications including personal computers, laptops, cell phones, tablets, Ipads, electronic mail, voicemail, facsimile and copier equipment.
• Proficiency in English required; proficiency in Bengali, Spanish or French is preferred.
• Strong organizational, interpersonal, and written/verbal communication skills.
• Driver’s License preferred.

Physical Requirements

• Ability to use a computer for prolonged periods.
• Ability to occasionally lift and/or move up to 10 pounds.
• Ability to stand, walk, or sit for long periods of time.
• Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork.
• Ability to bend and retrieve objects and/or documents.
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation.
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work.