Program Specialist, Nursing

Department: Nursing • Location: Metropolitan Campus • Reports to: Dean, Nursing • Full-time, non-union support staff position.

About the role

Specializing in case management, the Nursing Program Specialist oversees aspects confronting students interested in pursuing the Associate of Applied Science (AAS) and Bachelor (BSN) of Nursing in the School of Nursing and Health Professions. This position plays a pivotal role in supporting students throughout their academic journey, ensuring they receive comprehensive support to achieve their educational goals while maintaining the integrity and quality of the nursing program.

Responsibilities

• Provides individualized guidance and support utilizing a case management approach to address academic, personal, and administrative needs of AAS students in the School of Nursing and Health Professions.
• Monitors student progress and intervenes as necessary to facilitate timely completion of program entry, progression, and completion requirements.
• Mentors students, tracks progress, and connects students to support services to ensure program completion and/or certification.
• Collaborates with Enrollment Management on admission and enrollment activities for the School of Nursing and Health Professions.
• Supports the development of strategic offerings, initiatives, related policies and procedures, recruitment strategies, and program promotion in collaboration with college and community stakeholders.
• Compiles and analyzes data related to student outcomes, program enrollment, and retention rates; prepares reports for institutional stakeholders and uses data insights to improve program effectiveness.
• Develops and maintains effective communication with prospective applicants, students, graduates, faculty, program alumni, and the community.
• Coordinates with Associate Deans, Program Directors, counseling, and other offices to facilitate conversations around course substitutions, waivers, and other enrollment matters.
• Develops and maintains website and resources for students interested in the programs within the School of Nursing in conjunction with Marketing & Communications.
• Collaborates with Access, Learning & Success (AL&S), Enrollment Management, Tutoring Services, Learning Commons, Marketing & Communications, Faculty Development, and Online Learning & Academic Technology (OLAT) to provide services in support of student learning and engagement.
• Works collaboratively to maintain the vision and goals for student support in the School of Nursing and Health Professions.
• Collaborates with faculty and deans collegewide to ensure effective course offerings and schedule.
• Oversees program effectiveness and student satisfaction using an assessment plan and assists with program review.
• Performs other duties as assigned.

Requirements

• Bachelor’s degree in a related field; significant related experience may substitute for education.
• Minimum of five years of demonstrated experience in higher education and/or academic program management.
• Strong interpersonal and communication skills with the ability to interact effectively with diverse student populations, faculty, and staff.
• Proficiency in data analysis and reporting using student information systems and other relevant software.
• Commitment to student-centered practices and fostering an inclusive and supportive learning environment.
• Demonstrated experience leading and guiding the work of others.
• Demonstrated experience effectively making decisions that have major implications on the management and operations within a department.
• Demonstrated effectiveness in a role requiring dynamic and abstract problem-solving methods in adaptive situations.

Skills

• Knowledge of curriculum development, academic policies, and higher education regulations.
• Demonstrated understanding of current transfer and industry ideas, trends, practices, and workforce needs.
• Working knowledge of online learning programs, concepts, practices, and procedures.
• Demonstrated intermediate proficiency with Learning Management Systems, Microsoft Outlook, Word, Excel, and PowerPoint.
• Awareness and expertise in the latest pedagogical and technological practices in online and digital learning.
• Ability to independently set goals and determine the best course of action to achieve desired results.
• Ability to make data-driven decisions.
• Advanced project management skills.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational, time-management skills, and results-oriented approach.
• Ability to work effectively in a dynamic and changing work environment requiring flexibility and teamwork.
• Ability to handle subject matters requiring privacy and sensitivity confidentially and discreetly.
• Ability to collaborate, negotiate, and resolve conflicts.
• Ability to develop and maintain relationships with key contacts to enhance workflow and quality.
• Sensitivity to appropriately respond to the needs of students.

Preferred Qualifications

• Master’s Degree.
• Experience working with Brightspace D2L (LMS) and Banner (SIS).
• Experience working in a community college.

Pay

Target starting salary range: $60,000.00 to $70,000.00. The final offer will be based on internal equity, available budget, and candidate qualifications.

Schedule

• Monday–Friday, 8:30 AM–5:00 PM.
• Evenings and weekends as needed.

Physical Demands & Working Conditions

• The work is performed in a normal, professional office environment with adequate lighting, heating, and ventilation.
• Typically involves sitting comfortably to perform duties, with repetitive motions using hands/fingers (e.g., typing, using a computer mouse).
• May require walking, standing, bending, or carrying light items such as papers, files, or books.
• May involve travel to and attendance at meetings and conferences away from the worksite.