Program Specialist -

About the role

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention. Community Health Programs provide wellness, healthy lifestyle support, and civic engagement programs to the Bronx

Responsibilities

• Attends home visits, with the case planner and independently, throughout the life of the case.
• Reports any concerns about child safety and wellbeing.
• Accompany parents to service appointments and to programs.
• Supports service plans in the areas of effective parenting practices and concrete services such as benefits and entitlements.
• Acquires school and medical records in support of service plans.
• Follows up and reports on service plan tasks of and activities by clients.
• Documents all work provided on program forms, in PROMIS and CNNX databases.
• Attend weekly supervision, staff meetings and case conferences.
• Provide direct services to clients, including intake, engagement, assessment, referral, service plan development, advocacy, counseling, exit summaries and follow-up.
• Monitor and document client progress toward service plan goals.
• Conduct home visits and field work, as required.
• Document all interactions with, or on behalf of, clients.
• Provide general clerical support, including filing, faxing, word processing, typing, photocopying and sorting mail.
• Answer telephones, take messages and direct calls to the appropriate parties.
• Report to, and meet with, supervisor