PROGRAM SPECIALIST II-DOE - 48001413

About the role

The Program Specialist II position provides technical and operational support to the Operations Section in maintaining and coordinating the Bureau's operational processes and customized certification systems. The position also supports the Section in meeting the Bureau's performance standards and performance-based budgeting goals through the maintenance of accurate data, system support, and operational reporting.

Responsibilities

• Manage shared email box for internal and external user management requests, database corrections, document searches and other database updates as identified for correction.
• Manages the User Access forms to grant and create user access to the Educator Certification database.
• Create accounts for new system users and provide account information to the end user.
• Respond to requests from school district personnel regarding technical support with the Certification Technology System.
• Review results of nightly processing activities within the Certification Technology System to verify successful completion, identify processing errors, and report issues requiring resolution.
• Prioritize and process documentation mailed or faxed to the Bureau to be updated in the Certification System database.
• Affiliate with bureau staff and district partners with the review, correction, and tracking of information errors within the Certification Technology System. Investigate, assess, and analyze system issues and data discrepancies, identify potential causes, and recommend appropriate solutions in accordance with established policies, procedures, and business practices.
• Tracks communications between the Bureau of Educator Certification and district partners for quality assurance, reporting, and operational support purposes.
• Affiliate with developing, updating, and maintaining documentation for standardized data quality management practices and operational procedures.
• Affiliate with documenting Certification Technology System change requests, enhancements, testing activities, and related business processes.
• Perform records management activities to support the accurate accounting of all property inventory maintained by the Bureau of Educator Certification. Assist in maintaining complete, accurate, and up-to-date records of property and equipment inventory, including tracking the assignment, borrowing, return, and usage of equipment.
• Affiliate with generating ad hoc reports and recurring reports from the Educator Certification database for management, bureau staff, and district partners.
• Prepare reports, correspondence, and other documents as requested.

Requirements

• General knowledge of Florida State Board of Education Rules and procedures governing issuance of Florida Educator Certificates.
• Ability to communicate clearly and effectively both verbally and in writing.
• Ability to be productive under tight timeframes, balance multiple and competing priorities and maintain goals.
• Ability to work and perform under stressful conditions.
• Ability to organize work activities.
• Ability to exercise mature judgement.
• Ability to demonstrate consideration of the workload concerns of others and must not negatively affect productivity and morale of the unit.
• Ability to work independently and perform tasks and responsibilities with limited guidance and direction.
• Ability to gather, analyze and organize information into logical format for presentation in reports, documents, and other written materials.
• Ability to demonstrate a good attendance record.
• Computer software and hardware experience.
• Microsoft Office experience.

Qualifications

• Bachelor’s degree in computer science, Industrial Engineering, or Information Technology.

Skills

• Knowledge of Florida State Board of Education Rules and procedures governing issuance of Florida Educator Certificates.
• Communication skills.
• Time management and prioritization skills.
• Stress management and resilience.
• Organizational skills.
• Mature judgment.
• Work ethic and reliability.
• Independent problem-solving skills.
• Data organization and analysis skills.
• Attention to detail.
• Effective communication skills.
• Computer software and hardware proficiency.
• Microsoft Office proficiency.

Benefits

• * State Group Insurance coverage options
• * Retirement plan options, including employer contributions (www.myfrs.com)
• * Nine paid holidays and a Personal Holiday each year
• * Annual and Sick Leave Benefits
• * Student Loan Forgiveness Program (Eligibility required)
• * Flexible Spending Accounts
• * Tuition Fee Waivers (Accepted by major Florida colleges/universities)
• * Ongoing comprehensive training provided
• * Career Growth
• * Highly skilled, professional environment
• * Maternity and Parental Leave Benefits

Pay

$40,320.81 - $42,336.85

Schedule

N/A

Background Screening Requirement

Level 2 background screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer. You will be required to provide your Social Security Number to conduct required verifications. No applicant for a designated position will be employed, contracted or permitted to volunteer until the level 2 screening results are received, reviewed, and approved by the Department. Level 2 background screening shall include, but not be limited to, finger printing for all purposes and checks under this requirement, statewide criminal and juvenile records checks through the Florida Department of Law Enforcement, federal criminal records check through the Federal Bureau of Investigation, and local criminal records checks through local law enforcement.

Veterans’ Preference

Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be exempted from the requirement.