Program Risk Solutions Manager - Project Manager

About the role

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.

Responsibilities

• Program Risk Management: Identify and manage project and program risks for large-scale business application projects (SAP, Oracle, Dynamics, NetSuite, Workday) or IT modernization initiatives; oversee engagement budgets and timelines. Identify proactive mitigation measures are in place to address potential issues. Monitor project team responses to report recommendations to ensure both the system integrator and the client address identified risks, supporting successful project outcomes.
• Technical Project Management Excellence: Oversee projects from initiation to completion, delivering on time, within scope and budget. Handle discovery, financials, and reporting to boost profitability and efficiency. Set high operational standards for both internal work and client deliverables. Guide teams technically to ensure solutions fit business goals and project requirements.
• Documentation: Record achievements, risks, issues, and key deliverables as needed; join project team meetings per current schedules. Prepare and present analytical reports that objectively assess processes, work products, and deliverables for their suitability and impact on project success.
• Quality Assurance: Ensure all deliverables meet quality standards and client expectations, conducting regular reviews and assessments.
• Stakeholder Management: Develop and sustain relationships with clients, stakeholders, and team members to ensure clear communication and project goal alignment. Collaborate to resolve risks and issues, maintaining projects within scope and budget.
• Business Development: Identify and drive new business opportunities before the closure of existing projects, ensuring a continuous pipeline of work.
• Communication: Work closely with project teams and customers to resolve challenging problems. Clearly convey program risks and mitigation strategies to stakeholders, and manage resistance by communicating value and raising awareness.
• Team Collaboration: Skilled in working with cross-functional technical teams and leaders. Promote collaboration, knowledge sharing, and ongoing improvement. Coach, mentor, and oversee staff and deliverables.
• Mentor/Coach: Ability to mentor and coach other program risk coordinators on-shore and off-shore.
• Multitasking and Stress Management: Demonstrated ability to effectively manage and prioritize multiple projects simultaneously (5+), while maintaining composure and delivering high-quality results under pressure.
• Organized: Ability to juggle multiple requests and priorities during any given day, proactively resolve issues or follow-ups. High energy with the ability to quickly resolve issues and move forward
• Business Development: Assist directors and partners with service solution sales presentations, proposals and contracts.

Requirements

• Demonstrated proficiency in all phases of IT system life cycle project management in accordance with PMI PMBOK standards, with extensive experience in ERP-enabled business transformation programs ranging from pre-planning to post-go-live (government program experience is preferred).
• Experience in evaluating IV&Vs (Independent Verification and Validation) is preferred, but not essential.
• Proven ability to lead teams comprised of individuals from diverse backgrounds and technical disciplines.
• Exceptional organizational change management capabilities.
• Strong executive presence coupled with outstanding communication abilities.
• Highest level of detail-oriented and organized.
• Skilled in developing KPI monitoring frameworks for internal operational initiatives.
• Ability to discern client needs beyond stated requirements and effectively build business cases for optimal solutions within resource constraints.
• Familiarity with regulatory compliance requirements.
• Sound knowledge of basic accounting, operations, auditing concepts, and reporting.
• Proactive, inquisitive, and creative approach to tasks.
• Proficient in project management tools such as VISO and SmartSheet.
• Experience with dashboard creation is advantageous, though not mandatory.
• Broad industry experience across both commercial and government sectors.
• Travel may constitute 10%-15% of duties, with limited overnight stays.

Qualifications

• Minimum of 8 years of experience program risk management over large transformations, strong understanding of the software development life cycle, preferably in a solution delivery or consulting environment.
• Minimum of 2 years experience within risk management
• Education: Bachelor's degree in entrepreneurship, business administration, or other related educational background
• PMP certification required
• Financial Acumen: Strong understanding of financial management principles and practices.
• Technical Knowledge: Project management, transformations, risk management
• People Skills: Excellent interpersonal and communication skills, with the ability to build and maintain strong relationships.
• Operational Excellence: Demonstrated ability to drive operational excellence and continuous improvement.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to think strategically and make data-driven decisions.
• Leadership: Proven leadership abilities, with experience in leading and mentoring project teams.
• Undergraduate degree in any one of these areas: entrepreneurship, business administration, program management, business operations, MIS, Accounting, Auditing or other similar business degrees.
• Preferred background as an Assistant Chief of Staff or Chief of Staff (certification a plus).

Standards of Performance

• Results-oriented self-starter with a focus on process improvement and hands-on leadership
• Demonstrates strong entrepreneurial drive and upholds the highest standards of honesty, integrity, and ethics
• Effective team leader who inspires and develops others
• Communicates clearly with diverse audiences, both technical and non-technical
• Exhibits executive presence and professionalism
• Excellent organizational skills with proven ability to prioritize tasks and meet deadlines
• Successfully interacts with all levels of client staff, including executives and senior management
• Adheres to strong business ethics and professional standards

Benefits

RSM offers a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.