Program Manager, Risk Implementation

About the role

Serves as the technical and strategic advisor for financial institutions in the configuration of fraud and KYC decisioning workflows. Translates customer's KYC, operations, and compliance requirements into scalable, automated workflows that drive efficiency and measurable business impact. Operates as a recognized subject matter expert across KYC, KYB, AML, and risk decisioning disciplines, partnering with stakeholders internally and externally to shape scalable, forward-looking approaches to fraud prevention and compliance management.

Responsibilities

• Advise clients on fraud detection and risk strategies
• Provide technical and operational guidance to help clients tailor risk decisioning strategies and effectively leverage the platform to detect, fight, and mitigate fraud
• Configure and document fraud strategy
• Facilitate end-to-end testing of fraud decisioning strategies to validate rule logic, assess performance, and ensure configurations are production-ready before go-live
• Train and enable clients
• Deliver training on KYC platform system, manual review processes, and best practices to ensure clients can effectively operate and manage their fraud detection operations
• Be a trusted advisor to our clients, utilizing your industry and domain expertise to tailor risk decisioning strategies and recommendations
• Manage client-facing communication across mature organizations, interfacing with executives, project leads, and operational teams while acting as a customer advocate internally

Requirements

• Minimum Years Of Experience: 3-5 years in a banking or tech industry role with experience configuring KYC / Credit / Risk decisioning systems
• Education Level: Bachelor’s Degree in Computer Science, Information Systems, Engineering, Mathematics, Economics, Statistics, or a related field; advanced degree preferred

Qualifications

• Prior experience with bank or similar KYC / Credit / Risk decisioning systems (internal or external)
• Technical aptitude to learn quickly, rapidly build product knowledge, and to build configurations; an understanding of web applications (e.g. JSON, XML, etc.) and web services APIs (e.g. SOAP, REST, etc.)
• Hyper-organized with the ability to intelligently prioritize multiple competing projects and multiple streams of internal and external communication
• Excellent verbal and written communication skills, both internal and client-facing, with an ability to translate technical requirements into language that is understandable to different audiences
• A passion for problem-solving, with a strong ability to recognize flawed processes or repeated issues and build scalable solutions
• Experience creating cross-team processes and documentation
• Ability to influence strategic product direction through data-driven recommendations and cross-functional collaboration

Skills

• Technical aptitude to learn quickly, rapidly build product knowledge, and to build configurations; an understanding of web applications (e.g. JSON, XML, etc.) and web services APIs (e.g. SOAP, REST, etc.)
• Hyper-organized with the ability to intelligently prioritize multiple competing projects and multiple streams of internal and external communication
• Excellent verbal and written communication skills, both internal and client-facing, with an ability to translate technical requirements into language that is understandable to different audiences
• A passion for problem-solving, with a strong ability to recognize flawed processes or repeated issues and build scalable solutions
• Experience creating cross-team processes and documentation
• Ability to influence strategic product direction through data-driven recommendations and cross-functional collaboration

Benefits

• Remote-first environment
• Unlimited paid time off
• 401(k) with employer match

Pay

The salary range for this position is: $96,000 - $120,000

Schedule

Full-time