Risk Program Manager

Position Overview

The Risk Program Manager develops, implements, and continuously improves enterprise risk programs that strengthen field awareness, standardize risk practices, and support the organization’s insurance and loss-prevention objectives. Serving as a strategic partner to operational leadership, this role uses risk data, insurance insights, and field engagement to identify emerging exposures, improve risk controls, and influence practical mitigation strategies across a large, geographically distributed branch network.

Responsibilities and Qualifications

Key Responsibilities

• Risk Program Development & Management
• Serve as the functional owner and administrator of Origami, including configuration, workflows, notifications, dashboards, reporting, data quality, user adoption, and continuous platform improvement.
• Develop and maintain centralized risk resources, standards, templates, guides, and field-facing materials that support consistent execution across branches and business units.
• Establish program governance, decision criteria, and escalation practices that improve accountability, responsiveness, and consistency across risk-management processes.
• Publish recurring risk communications, including a risk newsletter, to drive awareness, education, and engagement.
• COI & Third-Party Risk Program Oversight
• Own the full certificate of insurance (COI) management program, lead the COI Administrator, and oversee the end-to-end COI lifecycle.
• Establish and maintain standards for COI intake, verification, retention, exceptions, escalation, and documentation.
• Monitor COI compliance, turnaround time, recurring deficiencies, and other program metrics; recommend process or control improvements based on trends and business needs.
• Partner with Legal, Procurement, Operations, and other stakeholders to support vendor compliance and consistent application of insurance requirements.
• Develop and deliver training on COI requirements, vendor compliance, and documentation standards.
• Insurance & Claims Program Support
• Support annual insurance renewals, exposure data collection, underwriting submissions, broker coordination, and responses to carrier or underwriter information requests.
• Analyze exposure, loss, and claims information to identify trends, data-quality issues, and opportunities to improve insurance program performance and risk mitigation.
• Support claims reporting processes and periodic claims reviews with internal stakeholders, brokers, carriers, and third-party administrators, as applicable.
• Develop field-facing guidance explaining coverage, deductibles, reporting requirements, claim-reporting expectations, and risk-management best practices.
• Career Development & Continuous Improvement
• Coordinate with internal stakeholders and insurance partners to support timely, accurate information exchange and effective program administration.
• Create and deliver risk-awareness training modules, tools, and communications for field leaders and branch teams.
• Identify emerging risk trends and partner with Operations and Safety to develop targeted mitigation strategies, corrective actions, and practical field solutions.
• Serve as a primary liaison between Risk Management and Operations to ensure clarity, consistency, responsiveness, and effective issue resolution.
• Communicate program performance, material risks, and recommendations to senior stakeholders in a concise, decision-oriented manner.

Additional Responsibilities

• Lead special projects and perform other duties assigned by management.

Qualifications

• Bachelor’s degree in Risk Management, Insurance, Business Administration, Finance, Safety, or a related field preferred; equivalent relevant experience may be considered.
• Minimum of five years of progressively responsible experience in risk management, commercial insurance, claims administration, compliance, or a related discipline, including experience leading complex programs or cross-functional initiatives.
• Experience with risk management information systems (RMIS), preferably Origami, including workflows, dashboards, reporting, data quality, and process optimization.
• Experience developing, implementing, or standardizing risk processes across branches, business units, or other geographically distributed operations strongly preferred.
• Experience with certificate of insurance (COI) management, third-party or vendor compliance, documentation standards, and COI lifecycle administration.
• Experience supporting commercial insurance renewals, exposure data collection, underwriting submissions, claims or loss analysis, and broker or carrier coordination.
• Strong analytical and business acumen, including the ability to interpret incident, claims, and exposure data; identify root causes and emerging trends; and translate findings into practical recommendations.
• Demonstrated ability to independently assess risk issues, establish priorities, evaluate alternatives, exercise sound judgment, and recommend solutions with meaningful operational or financial impact.
• Excellent written, verbal, presentation, training, and stakeholder-management skills, including the ability to influence field and functional leaders without relying on formal authority.
• Strong organizational and program-management skills, with the ability to manage multiple high-priority initiatives, deadlines, systems, and stakeholders in a fast-paced environment.
• Advanced proficiency with Microsoft Excel and experience with business intelligence, data visualization, or reporting tools preferred.
• ARM, CPCU, CRM, or another relevant risk or insurance professional designation preferred but not required.