Program Representative

Responsibilities

• Manage the day-to-day operational needs of assigned programs to ensure reliable and timely delivery of parts to customers.
• Issue, coordinate, and manage purchase orders from creation through fulfillment, ensuring accuracy and adherence to agreed lead times.
• Monitor order status, manage order expedites, and provide timely updates to internal and external stakeholders.
• Serve as the lead point of contact for day-to-day account management matters, maintaining strong relationships with partners and customers.
• Issue escalations to the Program Manager when issues arise that may impact delivery, quality, or customer satisfaction.
• Support monthly reviews by preparing and presenting metrics, performance data, and status updates.
• Update and produce operational reports that track program performance, order status, and key indicators.
• Identify business growth opportunities within assigned programs and communicate recommendations to leadership.
• Support program risk management by identifying potential risks, contributing to mitigation plans, and monitoring outcomes.
• Highlight and develop process efficiencies and improvements to enhance service quality and operational performance.
• Collaborate with cross-functional teams, including purchasing, operations, and quality, to resolve issues and improve workflows.
• Ensure familiarity with aircraft parts and quality requirements when applicable to program activities.
• Perform all other duties as assigned to support program success and customer satisfaction.

Requirements

• Strong customer service skills with the ability to manage day-to-day account needs and build positive relationships.
• Proficiency in data entry with high accuracy and attention to detail.
• Excellent communication skills, both written and verbal, to interact effectively with internal teams and external partners.
• Demonstrated experience responding to customer inquiries and managing multiple tasks in a fast-paced environment.
• Strong collaborative behavior with the ability to work effectively within cross-functional teams.
• Problem-solving skills with the ability to analyze issues and propose practical solutions.
• Effective task, time, and results-focused work habits, with the ability to prioritize and meet deadlines.
• Strategic thinking skills to identify opportunities for improvement and growth within programs.
• High attention to detail to ensure accuracy in purchase orders, reports, and communications.
• Commitment to continuous improvement in processes and workflows.
• Familiarity with ERP systems for order management and reporting.
• Bachelor’s degree.

Essential Skills

• Strong customer service skills with the ability to manage day-to-day account needs and build positive relationships.
• Proficiency in data entry with high accuracy and attention to detail.
• Excellent communication skills, both written and verbal, to interact effectively with internal teams and external partners.
• Demonstrated experience responding to customer inquiries and managing multiple tasks in a fast-paced environment.
• Strong collaborative behavior with the ability to work effectively within cross-functional teams.
• Problem-solving skills with the ability to analyze issues and propose practical solutions.
• Effective task, time, and results-focused work habits, with the ability to prioritize and meet deadlines.
• Strategic thinking skills to identify opportunities for improvement and growth within programs.
• High attention to detail to ensure accuracy in purchase orders, reports, and communications.
• Commitment to continuous improvement in processes and workflows.
• Familiarity with ERP systems for order management and reporting.
• Bachelor’s degree.

Additional Skills & Qualifications

• MBA is a plus.
• Project or program experience is beneficial.
• Purchasing experience is beneficial, particularly in managing purchase orders and supplier interactions.
• Familiarity with aircraft parts and quality requirements is advantageous.
• Experience working with operational metrics and performance reporting is helpful.

Work Environment

This is an on-site role with standard working hours from 9:00 a.m. to 5:00 p.m. The position operates in a professional office environment that relies on Microsoft Office and ERP systems for daily operations, reporting, and communication. The work involves regular interaction with internal teams and external partners, focused on managing orders, coordinating deliveries, and supporting program performance in a structured, process-driven setting.

Job Type & Location

This is a Contract to Hire position based out of Doral, FL.

Pay And Benefits

The pay range for this position is $19.00 - $19.00/hr.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.