Program & Portfolio Management - Product Owner Senior.

About the role

Ampcus Inc. is seeking a Program & Portfolio Management - Product Owner Senior to lead the transformation of our customers' businesses through ServiceNow implementation. The role requires strong expertise in ServiceNow CSM, ITSM, or CRM modules.

Responsibilities

• Lead the efforts of defining the Product Backlogs by working closely with Business Analysts, Architects, Technologists, SMEs, and business owners.
• Defines the Product Roadmap and uses it along with the Product Vision to develop epics and features, and works with Business Analysts to create user stories that accurately reflect the desired product capabilities.
• Builds a Product Backlog and reviews it with business owners to determine business value and to assign priority.
• Determines the acceptance criteria and has the authority to accept or reject development team deliverables.
• Is accountable for the success of the product or component under their purview.
• Guides Business Analysts on how to break down the Minimal Viable Product (MVP) into the user stories and shares expertise in writing effective user stories.
• Provides inputs to the Scrum Master on improvement opportunities with grooming sessions.
• Supports culture change to improve delivery agility. Provide coaching to team members who are new to Scrum and Agile practices. Supports team building and team development by utilizing the abilities and skills of individuals, and fostering a feedback culture.
• Mentors Product Owners to ensure their success.

Requirements

• Knowledge of business and management principles.
• Advanced Microsoft Office Suite ability.
• Advanced knowledge of project planning and life cycle development.
• Excellent communication skills both written and verbal.
• Ability to recognize, analyze and solve a variety of problems.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Preferred Qualifications: Previous healthcare experience. Advanced degree. Education Level: Bachelor's Degree. Education Details: Product Management, Engineering, Information Technology or related field. Experience: 6 years IT and business analysis, business development, solutions development, systems analysis, technical design/development, implementation OR 4 years’ product owner experience. In Lieu of Education In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
• Licenses/Certifications: Certified Scrum Product Owner Preferred.