Product Owner/Senior Program Analyst

About the role

Works under general direction of senior level management. Manages and mentors project leads and/or technical staff. Collaborates on key decisions and informs leadership and management of technical implications/requirements. Ensures processes and functions are completed and meet the stakeholder’s vision.

Responsibilities

• Serve as the functional liaison between Federal Agency stakeholders and Agile delivery teams supporting a cloud-hosted enterprise digital services platform.
• Translate mission needs, operational workflows, and stakeholder input into actionable user stories, acceptance criteria, and prioritized backlog items.
• Collaborate with engineering, UX, data, and operations teams to ensure requirements are clearly defined and aligned with technical delivery plans.
• Facilitate backlog refinement, sprint planning support, and coordination of development priorities with program leadership.
• Support user experience improvements by collecting stakeholder feedback, analyzing platform usage patterns, and identifying opportunities to improve digital services.
• Cook up with program leadership to ensure development priorities align with mission objectives and operational needs.
• Manage and mentor project leads and/or technical staff.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Interviews, hires, trains, and appraises performance of employees.
• Plans, assigns, directs, and coordinates work.
• Appraises performance and rewards/disciplines employees.
• Addresses complaints and resolves problems.

Requirements

• Bachelor’s degree in Business Administration, Information Technology, Information Systems, Computer Science, or a related field.
• Eight (8) or more years of experience supporting federal IT programs, enterprise digital platforms, or mission applications.
• Minimum of four (4) years of experience in personnel management, matrixed team leadership, or project/program management involving coordination and oversight of work across geographically dispersed teams.
• Demonstrated experience gathering and translating stakeholder requirements into user stories, functional specifications, or technical requirements.
• Experience working within Agile delivery environments and supporting backlog management and sprint planning activities.
• Experience supporting testing and validation activities including user acceptance testing or requirements verification.
• Strong communication and organizational skills with the ability to bridge business needs and technical implementation.
• Ability to coordinate across technical teams, program leadership, and stakeholders to ensure clear understanding of requirements and priorities.

Qualifications

• Strong communication and organizational skills with the ability to bridge business needs and technical implementation.
• Ability to coordinate across technical teams, program leadership, and stakeholders to ensure clear understanding of requirements and priorities.
• Experience supporting federal digital services platforms or user-facing web applications.
• Familiarity with DevSecOps delivery environments and Agile development tools.
• Experience supporting requirements traceability and backlog management using modern project tracking tools.
• Experience supporting programs involving multiple stakeholder organizations or distributed user communities.
• Military spouse.

Skills

• Ability to work both independently and as part of a team.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Resolves conflict: Gives appropriate recognition to others.
• Managing People: Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Maintains consistent availability to support staff needs; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services. Continually works to improve supervisory skills.
• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
• Project Management - Develops project plans; Coordinates projects. Communicates changes and progress. Completes projects on time and on budget.
• Solves complex technical, managerial, or operational problems and evaluates options based on relevant information, resources, well-rounded experience, and knowledge.

Benefits

N/A

Pay

Commensurate with experience

Schedule

TBD