Program Operations Specialist 1/Trainee

About the role

This staff person will be a part of the Bureau of Assessment, Oversight and Coordination (BAOC) within the Division of Statewide Services. The Program Operations Specialist 1 (POS 1) will work with the BAOC, the Quality Assurance (QA)/Quality Management (QM) team and the Statewide Assessment Operations workforce. The POS 1 position will report to the Licensed Master Social Work Supervisor (LMSW) for the Assessment Quality Assurance (QA)/Quality Management (QM) team. The incumbent of this position will need to successfully complete all identified assessment trainings and carry an assessor case load meeting productivity standards for up to 1 year.

Responsibilities

• Provide subject matter expertise for the development and continued implementation of both assessment and quality assurance/quality management programs
• Compile and analyze assessment and QM/QA data for timely reporting to committee and leadership
• Navigate multiple systems to complete priority reviews and Field Observations within established time frames
• Participate and present in all standing Concerns Review Committee meetings to provide subject matter expertise for review of documentation and clinical summaries
• Provide oversight and complete tracking for all correspondence and concerns cases
• Participate in QA/QM "Community of Practice", share information and give feedback and guidance
• Support activities of QM/QA and state and vendor operations teams
• Support training for new assessors and act as a peer support to other QM/QA team members including continued development of the training curriculum
• Report issues to the LMSW or Social Work Supervisor, as appropriate
• Provide communication, informational updates and in-person training to State Offices, contract vendor and field staff as needed
• Coordinate and support public presentations with stakeholders and provide a perspective on stakeholder inquires
• Help facilitate and act as a liaison with the state assessment team for quality oversight activities and address any issues that may arise
• Maintain and complete QM/QA related program activities, timelines and deliverables as identified by Central Office
• Complete all required documentation accurately utilizing the technology provided
• Utilize flexible scheduling, including travel and evening, and weekend hours as necessary
• Manage multiple priorities effectively, including prioritizing work plans and work assignments and meeting deadlines
• Fulfill training and certification requirements prior to the utilization of the assessment and/or review tools, on an ongoing basis
• Provide support and coverage for other POS 1 team members as needed

Qualifications

Preferred Qualifications: At least one year of experience working directly with individuals with intellectual disabilities or other developmental disabilities AND is either a registered nurse or a human services professional possessing at least a bachelor's degree in a human services field, including but not limited to sociology, special education, rehabilitation counseling or psychology.

Open Competitive:

• Program Operations Specialist Trainee 1, NS (equivalent to SG-14): A bachelor's degree in a human services field
• Program Operations Specialist Trainee 2, NS (equivalent to SG-16): A bachelor's degree in a human services field and one year of experience in a federal or state certified human service program, which must have been in a professional administrative position in which a major duty involved planning, coordinating, monitoring or evaluating a provision of services for people with developmental disabilities. This experience must have included information gathering and analysis
• Program Operations Specialist 1, SG-18: A bachelor's degree in a human services field and two years of experience in a federal or state certified human service program. One year of this experience must have been in a professional administrative position in which a major duty involved planning, coordinating, monitoring or evaluating a provision of services for people with developmental disabilities. This experience must have included information gathering and analysis

Competitive: Candidates must be reachable for appointment on the current Civil Service Eligible List or the Professional Career Opportunities (PCO) Eligible List for this title.

Substitution: A Juris Doctor, master's or higher degree in a related field can substitute for one year of specialized experience.

Transfer: Candidates must have one year of permanent competitive or 55-b/c status in the posted title and be eligible for lateral transfer; OR be eligible to transfer via Section 70.1, 70.4, or 52.6 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in an advancement of more than two salary grades.

55 B/C Qualifications: Possess the minimum qualifications for this title as established by the Department of Civil Service and listed on the most recent exam announcement. Meet the applicable minimal mental and/or physical requirements for the job (with a reasonable accommodation, if necessary). Have a current Eligibility Letter from the NYS Department of Civil Service.

Pay

• Program Operations Specialist Trainee 1: $56,183
• Program Operations Specialist Trainee 2: $62,694
• Program Operations Specialist 1: $69,964 - $88,970

Schedule

Flexible scheduling, including travel and evening, and weekend hours as necessary.

Benefits

• Thirteen (13) paid holidays each year
• Thirteen (13) days of paid vacation leave initially
• Five (5) days paid personal leave each year
• Thirteen (13) days of paid sick leave each year (PEF/CSEA), which may carry over from year to year
• Up to three (3) days professional leave each year to participate in professional development events
• Health Care Coverage: Employees and their eligible dependents can choose from a variety of affordable health insurance programs. Employees are provided family dental and vision plans at no extra cost
• Paid Parental Leave: Paid Parental Leave allows eligible employees to take up to 12 weeks of paid leave at full pay for each qualifying event (birth of a child or placement of a child for adoption or foster care)
• Retirement Program: Participate in The NYS Employees' Retirement System (ERS)
• Professional Development and Education and Training: NYS offers training programs and tuition assistance to eligible employees
• Savings programs such as the U.S. Savings Bond and the College Savings Plan
• Voluntary pre-tax savings programs such as Health Care Spending Account and the Dependent Care Advantage Account
• Access to the Employee Assistance Program (EAP)
• Life insurance and Disability insurance
• The New York State Deferred Compensation Plan