Program Operations Specialist 1/Trainee

Responsibilities

• Report issues to the POS2 Supervisor, as appropriate.
• Compile and analyze assessment, Quality Assurance (QA), and Quality Management (QM) data for reporting to committees and leadership, and review data metrics related to assessment rates.
• Support oversight of contract management, including vendor (and subcontractor) deliverables, performance, information needs, and quality indicators.
• Assist with development of data and reports that support the continued implementation of assessment and QA/QM programs.
• Provide communication, informational updates, and in‑person training to State Offices, contract vendors, and field staff as needed.
• Liaise with Developmental Disability Regional Office Front Door leads to resolve individual electronic health record issues.
• Coordinate OPWDD IT system, Tracking and Billing System (TABS)/CHOICES updates for assessment operations, QA/QM.
• Receive and process assessor staff changes in accordance with privacy and security agreements.
• Navigate multiple systems for assigning priority assessments to State assessors.
• Perform other duties assigned by the supervisor to meet and support the needs of the Division.

Minimum Qualifications

• Bachelor’s degree in a human‑services field (e.g., social work, psychology).
• Two years of experience working with people who have developmental disabilities (for the Program Operations Specialist 1 level).
• One year of professional administrative experience involving planning, coordinating, monitoring, or evaluating services for people with developmental disabilities (required for the Trainee 2 level).
• Possession of a valid New York State driver’s license is preferred.
• Eligibility under the NYS Department of Civil Service (55 B/C) with a current eligibility letter.
• Ability to meet the mental and/or physical requirements of the job, with reasonable accommodation if needed.

Preferred Qualifications

• Strong writing, verbal communication, interpersonal, and organizational skills.
• Ability to work independently.
• Proficiency with computers and related software.
• Juris Doctor, master’s, or higher degree in a related field (can substitute for one year of specialized experience).

Pay

• Program Operations Specialist Trainee 1: $56,183
• Program Operations Specialist Trainee 2: $62,694
• Program Operations Specialist 1: $69,964 – $88,970

Benefits

• Paid holidays (13 per year), vacation leave (13 days initially), personal leave (5 days), sick leave (13 days, carry‑over possible), and professional leave (up to 3 days).
• Health care coverage for employees and eligible dependents, with family dental and vision plans at no extra cost.
• Paid parental leave (up to 12 weeks at full pay).
• Retirement options through the NYS Employees’ Retirement System (ERS) and the NYS Deferred Compensation Plan.
• Voluntary pre‑tax savings programs (Health Care Spending Account, Dependent Care Advantage Account).
• Employee Assistance Program (EAP) for personal support services.
• Life and disability insurance.
• Professional development and tuition assistance, including access to the Public Service Workshops Program.
• Eligibility for Public Service Loan Forgiveness (PSLF) for qualifying loan repayment plans.