Program Operations Specialist 1/Trainee

Responsibilities

• Provide subject matter expertise for the development and continued implementation of both assessment and quality assurance/quality management programs.
• Compile and analyze assessment and QM/QA data for timely reporting to committee and leadership.
• Navigate multiple systems to complete priority reviews and field observations within established time frames.
• Participate and present in all standing Concerns Review Committee meetings to provide expertise for review of documentation and clinical summaries.
• Provide oversight and complete tracking for all correspondence and concerns cases.
• Participate in QA/QM “Community of Practice,” share information and give feedback and guidance.
• Support activities of QM/QA and state and vendor operations teams.
• Support training for new assessors and act as peer support to other QM/QA team members, including continued development of the training curriculum.
• Report issues to the Licensed Master Social Work Supervisor (LMSW) or Social Work Supervisor, as appropriate.
• Provide communication, informational updates and in‑person training to State Offices, contract vendors and field staff as needed.
• Coordinate and support public presentations with stakeholders and provide perspective on stakeholder inquiries.
• Facilitate and act as a liaison with the state assessment team for quality oversight activities and address any issues that arise.
• Maintain and complete QM/QA‑related program activities, timelines and deliverables as identified by Central Office.
• Complete all required documentation accurately utilizing the technology provided.
• Utilize flexible scheduling, including travel and evening, and weekend hours as necessary.
• Manage multiple priorities effectively, including prioritizing work plans and assignments and meeting deadlines.
• Fulfill training and certification requirements prior to utilization of assessment and/or review tools, on an ongoing basis.
• Provide support and coverage for other POS 1 team members as needed.

Minimum Qualifications

• At least one year of experience working directly with individuals with intellectual disabilities or other developmental disabilities.
• Must be either a registered nurse or a human services professional possessing at least a bachelor’s degree in a human services field (e.g., sociology, special education, rehabilitation counseling, psychology).
• Program Operations Specialist Trainee 1 (NS, SG‑14): a bachelor’s degree in a human services field.
• Program Operations Specialist Trainee 2 (NS, SG‑16): a bachelor’s degree in a human services field and one year of experience in a federal or state‑certified human service program in a professional administrative position involving planning, coordinating, monitoring or evaluating services for people with developmental disabilities, including information gathering and analysis.
• Program Operations Specialist 1 (SG‑18): a bachelor’s degree in a human services field and two years of experience in a federal or state‑certified human service program, with at least one year in a professional administrative position as described above.
• Candidates must be reachable for appointment on the current Civil Service Eligible List or the Professional Career Opportunities (PCO) Eligible List.
• A Juris Doctor, master’s or higher degree in a related field can substitute for one year of specialized experience.
• Transfer eligibility: one year of permanent competitive or 55‑B/C status in the posted title and eligibility for lateral transfer, or eligibility via Section 70.1, 70.4, or 52.6 of Civil Service Law (cannot be a second consecutive transfer advancing more than two salary grades).
• Must possess the minimum qualifications established by the Department of Civil Service and meet applicable mental and/or physical requirements (reasonable accommodation available).
• Must have a current Eligibility Letter from the NYS Department of Civil Service and be able to provide it upon request.

Pay

• Program Operations Specialist Trainee 1: $60,333* (includes Downstate adjustment of $4,150).
• Program Operations Specialist Trainee 2: $66,844* (includes Downstate adjustment).
• Program Operations Specialist 1: $74,114 – $