Program Operations Specialist 1/Trainee

Responsibilities

• Provide subject matter expertise for the development and continued implementation of both assessment and quality assurance/quality management programs.
• Compile and analyze assessment and QM/QA data for timely reporting to committee and leadership.
• Navigate multiple systems to complete priority reviews and field observations within established time frames.
• Participate and present in all standing Concerns Review Committee meetings to provide subject matter expertise for review of documentation and clinical summaries.
• Provide oversight and complete tracking for all correspondence and concerns cases.
• Participate in QA/QM “Community of Practice,” share information and give feedback and guidance.
• Support activities of QM/QA and state and vendor operations teams.
• Support training for new assessors and act as a peer support to other QM/QA team members, including continued development of the training curriculum.
• Report issues to the LMSW or Social Work Supervisor, as appropriate.
• Provide communication, informational updates and in‑person training to State Offices, contract vendors and field staff as needed.
• Coordinate and support public presentations with stakeholders and provide a perspective on stakeholder inquiries.
• Help facilitate and act as a liaison with the state assessment team for quality oversight activities and address any issues that may arise.
• Maintain and complete QM/QA‑related program activities, timelines and deliverables as identified by Central Office.
• Complete all required documentation accurately utilizing the technology provided.
• Utilize flexible scheduling, including travel and evening, and weekend hours as necessary.
• Manage multiple priorities effectively, including prioritizing work plans and work assignments and meeting deadlines.
• Fulfill training and certification requirements prior to the utilization of the assessment and/or review tools, on an ongoing basis.
• Provide support and coverage for other POS 1 team members as needed.

Minimum Qualifications

At least one year of experience working directly with individuals with intellectual disabilities or other developmental disabilities and is either a registered nurse or a human services professional possessing at least a bachelor's degree in a human services field (e.g., sociology, special education, rehabilitation counseling, psychology).

Open Competitive – Program Operations Specialist Trainee 1 (NS, equivalent to SG‑14): A bachelor’s degree in a human services field.

Program Operations Specialist Trainee 2 (NS, equivalent to SG‑16): A bachelor’s degree in a human services field and one year of experience in a federal or state certified human service program, in a professional administrative position involving planning, coordinating, monitoring or evaluating services for people with developmental disabilities, including information gathering and analysis.

Program Operations Specialist 1 (SG‑18): A bachelor’s degree in a human services field and two years of experience in a federal or state certified human service program, with at least one year in a professional administrative position as described above.

Substitution: A Juris Doctor, master’s or higher degree in a related field can substitute for one year of specialized experience.

Transfer: Candidates must have one year of permanent competitive or 55‑B/C status in the posted title and be eligible for lateral transfer, or be eligible to transfer via Section 70.1, 70.4, or 52.6 of Civil Service Law.

55 B/C qualifications: Possess the minimum qualifications as established by the Department of Civil Service, meet mental/physical requirements, and have a current Eligibility Letter from the NYS Department of Civil Service.

Salary

• Program Operations Specialist Trainee 1: $60,333*
• Program Operations Specialist Trainee 2: $66,844*
• Program Operations Specialist 1: $74,114 – $93,120* (includes Downstate adjustment of $4,150)

Benefits

• Savings programs such as U.S. Savings Bonds and College Savings Plan.
• Voluntary pre‑tax savings programs (Health Care Spending Account, Dependent Care Advantage Account).
• Employee Assistance Program (EAP) for personal support services.
• Life insurance and disability insurance.
• New York State Deferred Compensation Plan (voluntary retirement plan).
• Paid holidays (13 per year) and paid leave: 13 days vacation, 5 days personal, 13 days sick, up to 3 days professional development.
• Health care coverage for employees and eligible dependents, with family dental and vision plans at no extra cost.
• Paid Parental Leave: up to 12 weeks of full‑pay leave for birth, adoption, or foster care placement.
• Retirement through the New York State Employees’ Retirement System (ERS).
• Professional development and tuition assistance; Public Service Workshops Program offering continuing education credits.

Additional Information

This position is part of the New