Program Operations Manager

Job Summary

Under general supervision, manages direct support professionals (DSPs) to enable them to provide well-rounded, quality services to individuals utilizing evidence-based best practices. Ensures that DSPs provide for the health, safety, welfare and progress of individuals. Guide DSPs in using effective interactions designed to improve well-being, promote progress toward goals, increase independence, and improve overall quality of life. Observe, document and provide meaningful feedback to DSPs to maintain or improve performance to achieve desired results established by the multi-disciplinary and management teams. Collaborate with the Program Clinical Manager and Program Case Manager to provide the necessary development of DSPs and to support the goals of the program and organization.

Essential Job Functions

• Establishes and maintains positive employee relations
• Interviews and collaborates with Human Resources to hire new employees
• Provides and ensures initial employee training
• Oversees the new employee training within the program provided by the Lead DSP
• Maintains and provides ongoing employee training and development
• Conducts employee performance reviews, employee performance assessments
• Monitors employees’ in completing weekly/monthly paperwork in the home
• Monitors employees’ in completing weekly/monthly shopping for items needed in the home and food
• Monitors development and implementation of activity schedules
• Ensures employees understand their responsibilities to implement clients’ individual plans
• Monitors employees’ support to substitute staff
• Facilitates maintenance for the assigned program
• Facilitates program planning
• Manages on-call / on-duty responsibilities
• Participates in a weekly on-call rotation

Minimum Qualifications

• A Bachelor’s degree in social work or psychology and 2 years of professional experience working with children, one year of which must have been in residential facility for children and 1 year prior supervisory experience (preferably in a residential setting) preferred; OR
• A high school diploma or a General Education Development Certificate (G.E.D.) and a minimum of five years professional experience working with children with at least two years in a residential facility for children. Prior supervisory or demonstrated leadership experience preferred.

Employee Benefits

• Caring for You, So You can Care for Others: Free meals during shift, as available
• Medical, dental and vision
• Flexible Spending & Health Savings Accounts
• Generous Paid Time Off plan & attendance incentives
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Short-term disability (STD)
• Long-term disability (LTD)

Additional Information

• Caregiving for You, So You Can Care for Others: Paid Career Development - we pay you while becoming certified in CPR, Ukeru, Mandt and other career training!
• 401(k), including an employer match up to $2,500 annually
• Education Assistance up to $5,250 annually
• If you require a reasonable accommodation or need assistance with the application or interview process please contact us at hr@grafton.org
• Grafton is an equal employment opportunity employer and tobacco-free workplace