Program Operations Manager

About the role

The Program Operations Manager serves as the operational backbone of the Value Streams organization within Innovation & Technology. This role supports the Director of Value Streams by managing portfolio operations, cross-stream coordination, and delivery reporting. The goal is to ensure the Director can focus on strategic alignment and stakeholder engagement while the manager handles the operational mechanics.

Responsibilities

• Cross-Stream Coordination: Track and manage dependencies across all 5 value streams. Facilitate the weekly cross-stream coordination meeting. Identify conflicts early and drive resolution before they become blockers.
• Portfolio Operations: Manage the Planview intake queue - ensure new requests are captured, routed to the correct stream, and tracked through the prioritization process. Maintain portfolio-level status visibility for leadership.
• Status Consolidation: Aggregate delivery status from all 5 streams into a consolidated portfolio view. Prepare weekly and monthly delivery reports for the Director of Value Streams and VP of Innovation & Technology.
• Capacity Reporting: Track resource allocation and capacity across streams. Flag capacity conflicts or underutilization. Support the Director in sprint capacity planning decisions.
• Meeting Preparation: Prepare agendas, decision packages, and briefing materials for the Director’s stakeholder meetings, operational reviews, and leadership presentations.
• PM Pool Coordination: Manage the assignment of shared Project Managers to cross-functional initiatives. Track PM workload and availability so the right PM is assigned to the highest-priority work.
• Process Support: Partner with the Standards Manager so all streams follow the defined delivery processes. Flag process deviations and drive corrective action through the Sr Managers, Product Delivery.
• Escalation Tracking: Maintain an escalation log for cross-stream issues. Ensure escalated items are tracked to resolution and don’t fall through the cracks.
• Tooling: Serve as the power user for Planview and Azure DevOps at the portfolio level. Build and maintain dashboards, reports, and views that give the Director and VP real-time visibility into delivery health.

Requirements

• Education: Bachelor’s degree in business, Information Systems, or related field, or equivalent experience.
• Experience: Minimum 4+ years in program operations, PMO coordination, delivery operations, or portfolio management roles. Strong experience with portfolio and project management tools - Planview experience is strongly preferred; Azure DevOps proficiency required. Demonstrated ability to manage cross-team coordination and dependency tracking across multiple concurrent workstreams. Excellent organizational skills with strong attention to detail. Strong communication skills. Experience building dashboards and operational reports that drive decision-making. Comfortable working in a fast-paced environment where priorities shift and you need to adapt quickly. Self-starter who takes initiative - you see a gap and fill it without being asked.

Qualifications

• Insurance or financial services industry experience is a plus.
• PMP, PMI-ACP, or SAFe certifications are a plus but not required.

Benefits

Competitive base pay and performance bonuses. Mentorship, growth tracks, and professional development. Medical, dental, vision, 401k, paid holidays, PTO and more!