Program Operations Coordinator / 11 hours ago

Headquartered in Nashville, Tennessee, TechnologyAdvice helps millions of B2B technology buyers make smarter decisions by providing trusted research, practical guidance, and connections to the world's leading technology brands. Our work spans 30+ media brands and 50+ newsletters, supported by a global remote-first team across the United States, United Kingdom, Singapore, Australia, and the Philippines. We value curiosity, collaboration, and growth, investing in our people and embracing AI and new technologies to improve how we work.

About the role

TechnologyAdvice is seeking a detail-oriented and proactive Program Operations Coordinator to join our Operations Team. This role supports the execution, coordination, and improvement of client lead generation programs across multiple channels. You will work with internal teams, external partners, and our direct sales team to manage program timelines, monitor performance, support RFP quote requests, identify risks, and keep work moving. This role requires clear communication, strong organization, and close attention to detail when managing program requirements, quote inputs, reporting data, billing details, and delivery expectations.

This role is ideal for someone who enjoys bringing structure to detailed work, improving repeatable processes, and helping teams deliver strong outcomes for clients and partners.

Employment Level: Mid Level
Employment Type: Full Time
Location: Philippines

Responsibilities

• Program Management & Oversight
  • Launch and manage client lead generation programs, ensuring accurate setup, configuration, and timely execution
  • Monitor pacing and performance to help ensure program goals, timelines, and deliverables are met
  • Track operating costs and margins, providing periodic updates to leadership
  • Support quality control by reviewing lead delivery, asset readiness, targeting requirements, and program details
  • Coordinate fulfillment of special campaign requirements, including advanced targeting, custom delivery needs, and other client-specific requirements
  • Maintain documentation around program requirements, handoffs, workflows, and recurring processes
• RFP & Sales Support
  • Support the direct sales team by reviewing RFP requests and preparing accurate quote inputs based on program requirements, targeting needs, available inventory, and operational feasibility
  • Partner with Sales, Client Success, Operations, and other internal teams to clarify requirements and identify potential delivery risks before quotes are finalized
  • Help ensure RFP responses and quote recommendations reflect realistic execution assumptions, pricing inputs, and fulfillment expectations
  • Maintain organized records of quote assumptions, requirements, approvals, and handoff details
  • Flag gaps or risks in RFP requests that may affect delivery timelines, targeting feasibility, or program execution
  • Help improve the RFP quoting process through clearer templates, intake requirements, documentation, and communication
• Performance & Reporting
  • Prepare daily and weekly reports on key program metrics, highlighting trends, risks, and areas for improvement
  • Aggregate, reconcile, and report monthly billing data for active external relationships
  • Collaborate with Finance and other stakeholders to support accurate and timely invoicing
  • Use performance and financial data to identify opportunities to improve efficiency, profitability, and delivery quality
  • Help maintain reporting processes that reduce manual work and provide clearer visibility into program performance
• Stakeholder Communication & Coordination
  • Serve as a primary point of contact for internal teams and external partners on assigned programs
  • Provide timely updates, recommendations, and risk alerts to stakeholders
  • Communicate clearly across teams by translating program details into actionable updates
  • Document decisions, clarify ownership, and follow up on open items
  • Help reduce ambiguity by keeping stakeholders aligned on requirements, timelines, and next steps
• Onboarding & Relationship Management
  • Support onboarding for new external relationships, ensuring a smooth transition into active programs
  • Coordinate kickoff communications, set expectations, and confirm required documentation and access are in place
  • Build and maintain strong working relationships with program stakeholders
  • Identify and address potential issues early to avoid disruptions
  • Help improve onboarding documentation, templates, and repeatable workflows
• Continuous Improvement & Process Support
  • Evaluate execution workflows, tools, and documentation to identify gaps and opportunities for improvement
  • Recommend practical improvements that support scalability, delivery quality, and margin growth
  • Support process improvement efforts by documenting workflows, identifying recurring issues, and recommending updates to templates, handoffs, and team processes
  • Help improve how the Operations team works by reducing manual effort, improving visibility, and creating more consistent ways to manage recurring work
  • Share process updates, documentation, and workflow best practices with peers to support consistent execution across the team

Requirements

• Bachelor’s degree in marketing, communications, business, or a related field, or equivalent professional experience
• 3+ years of experience in program coordination, operations, campaign management, media operations, sales support, or a similar role
• Strong organizational skills, with the ability to manage multiple programs, deadlines, requirements, and stakeholder needs simultaneously
• Excellent written and verbal communication skills, with the ability to clarify requirements, document decisions, provide clear updates, and follow up consistently
• High attention to detail when reviewing campaign requirements, quote inputs, reporting data, billing details, and delivery expectations
• Strong analytical and problem-solving skills, with the ability to interpret performance data, identify risks, and recommend practical improvements
• Experience documenting processes, improving workflows, creating templates, or helping teams reduce manual work
• Comfort working cross-functionally with Sales, Client Success, Finance, Operations, and external partners
• Ability to work independently with general direction, exercise sound judgment, and escalate risks or blockers appropriately
• Familiarity with digital marketing, lead generation, campaign tracking, CRM systems, reporting tools, or RFP workflows preferred
• Must have a working laptop/PC and internet with a backup connection
• Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward

Schedule

Working Hours: 9:00 pm to 6:00 am PHT (April–October) or 10:00 pm to 7:00 am PHT (November–March)

Benefits

• Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives
• Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays
• Remote-First Culture: Work from the comfort of your home
• Paid Time Off: Enjoy 14 days of annual paid time off, plus all regular Philippine government-declared holidays. Plus 5 additional days after 1 year of service
• Comprehensive Coverage: Full enrollment in Philippine statutory benefits: SSS, PhilHealth, and HDMF
• Healthcare: Corporate HMO Plan for all full-time PH employees upon completion of two months of tenure
• De Minimis Allowance: Enjoy a monthly rice subsidy, following government guidelines
• Wellness Perks: Access the Headspace app to support your well-being
• Speaker Series Bonus: Present in our monthly speaker series and earn a bonus

Pay

Monthly Pay Range: ₱40,000—₱80,000 PHP

Work authorization: Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the Philippines at hire and must maintain authorization to work in the Philippines throughout their employment.