Program Officer for Refugee Processing

About the role

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you! Reporting to the Senior Program Officer for Initial Resettlement, the Program Officer will ensure the Global Refuge network is in full compliance with the Office of Refugee Resettlement (ORR) Program of Initial Resettlement (PIR) requirements. This work will be carried out through monitoring and evaluation activities, site visits, training and technical assistance, resource development, report writing and expert programmatic support. This role will provide comprehensive technical support to the Global Refuge network that upholds ORR and Global Refuge standards.

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, care for unaccompanied children, and economic empowerment and employment. Our work also extends to Guatemala and Mexico, where we help young people with skills training and community reintegration. To date, we have served over 800,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.

Responsibilities

• Monitor and evaluate Global Refuge programs for compliance with ORR requirements.
• Utilize Excel, database systems and other tools to regularly inform programmatic trends and areas in need of improvement.
• Assist with the development of program monitoring tools and processes.
• Provide technical assistance and training to the Global Refuge network of affiliates on timely and relevant programmatic areas and trends.
• Contribute to the creation of helpful resource materials to be disseminated to affiliate partners on the Global Refuge extranet.
• Contribute to funder reporting and compliance activities as required by program guidelines, as well as grant proposals as needed.
• Extensively coordinate and conduct affiliate on-site and remote monitoring and site visits that involve meeting with various stakeholders; reviewing program case files; interviewing affiliate staff, program clients, and service providers; and reviewing affiliate statistical information.
• Write detailed site visit reports, including recommendations and action plans related to making substantive program improvements to service delivery, documentation and/or reporting.
• Implement Performance Improvement Plans (PIPs) as needed