Refugee Program Administrator

Benefits

• Health insurance
• Paid time off
• 401(k) matching
• Company parties
• Competitive salary

About the role

The Refugee Program Administrator supports refugee clients in accessing services, working alongside staff, interpreters, and community partners. The ideal candidate enjoys working with diverse populations, thrives in a fast-paced environment, and is passionate about helping individuals and families navigate services.

Responsibilities

• Coordinate referrals, intakes, scheduling, and client communication
• Aid in onboarding new clients into services
• Maintain accurate client records and documentation
• Ensure required documents are collected, completed, and maintained
• Monitor and track authorization deadlines, treatment plans, assessments, and other required documentation
• Support staff with administrative tasks, scheduling needs, and program coordination
• Assist with data entry, reporting, and record management
• Cook up interpreter scheduling for client appointments and services
• Communicate with interpreters regarding assignments, scheduling changes, and client needs
• Serve as a point of contact for refugee clients seeking information, appointments, or assistance
• Help ensure services are delivered in a culturally responsive and client-centered manner
• Conduct routine audits of client documentation and records
• Aid in maintaining compliance with Medicaid, agency, and regulatory requirements
• Identify documentation gaps and communicate follow-up needs to staff
• Support quality improvement initiatives and program reporting requirements
• Work closely with case managers, CBRS staff, therapists, interpreters, and leadership
• Maintain positive relationships with community partners and referral sources
• Participate in team meetings and contribute to program development and improvement efforts

Qualifications

• High school diploma required; Associate's or Bachelor's degree preferred
• Previous administrative experience required
• Experience working in healthcare, behavioral health, social services, or community-based programs preferred
• Strong organizational and time-management skills
• Ability to manage multiple priorities while maintaining attention to detail
• Excellent communication and interpersonal skills
• Comfortable working with individuals from diverse cultural and linguistic backgrounds
• Experience with Electronic Health Records (EHR) and Microsoft Office programs preferred
• Ability to maintain confidentiality and professionalism in all interactions

Preferred Qualifications

• Experience working with refugee, immigrant, or multicultural populations
• Experience coordinating interpreters or multilingual services
• Knowledge of Medicaid documentation requirements
• Experience with scheduling, authorizations, compliance monitoring, or quality assurance processes
• Bilingual or multilingual abilities are a plus