Program Manager - Youth Homeless Services

About the role

Commonwealth Catholic Charities (CCC) has provided life-changing human services to vulnerable individuals and families throughout the Commonwealth of Virginia since 1923. This position oversees several Youth Street Outreach programs and Youth Hub Drop-In programs in Central Virginia, and translates strategic initiatives into program goals, operational priorities, reporting expectations, and implementation plans.

Responsibilities

• Manage all aspects of assigned programs and ensure that programs operate according to established best practices and within their established operating budgets.
• Provide leadership in developing new programming in collaboration with community stakeholders including partner agencies and funders.
• Participates in program budget preparation, planning for program development, and invoice reconciliation.
• Assists with writing grants and with other initiatives to secure funding from government and private sources.
• Monitors program services to ensure that agency policy and procedures are followed.
• Ensures that program records are in compliance, and that all case documentation is completed on a timely basis.
• Ensures completion and submission of program reports.
• Provides supervision, guidance and support for staff on client issues, including developing a short-term plan to address immediate needs of clients.
• Serves as a liaison with other public, private and volunteer agencies involved with the homeless community to develop and coordinate services.
• Meets the needs of the community by providing referrals for shelter, case management and related services to homeless individuals in the local community.
• Works with partnering agencies to determine available community services; provides intake and referral based on partner agency services and program criteria.
• Represents the agency and the division in community meetings and events to promote agency housing services, expand existing services for youth, parenting youth and individuals experiencing a housing crisis, and address causes and prevention for homelessness in the State of Virginia.
• Keeps abreast of developments in the field of homeless services.
• Works with agency partners to address data quality standards and agency reporting needs, via HMIS.
• Assists homeless services staff as needed and provide crisis intervention and back up in cases of absences.
• Promotes staff professional growth through established training requirements.
• Represents the Agency in the community and workplace in a professional and ethical manner.
• Demonstrates sensitivity to the service population's cultural and socioeconomic characteristics.
• Demonstrates strong interpersonal, decision-making, problem-solving, oral, and written skills.
• Utilizes a basic knowledge of Microsoft Office applications.

Qualifications

Bachelor's Degree in a related field of study required with six years of experience. Two years of supervisory experience is required.

Skills

Demonstrates strong interpersonal, decision-making, problem-solving, oral, and written skills. Utilizes a basic knowledge of Microsoft Office applications.

Pay

Base Pay $50k to $60k Salary