Program Manager (USDA)

Key Responsibilities

• Lead overall execution of a nationwide Retailer Investigations program, ensuring alignment with program objectives to detect and prevent fraud
• Manage and coordinate a geographically dispersed network of investigators and field personnel across multiple states and jurisdictions, ensuring adequate coverage, responsiveness, and performance
• Serve as the primary point of contact for the Government, maintaining strong client relationships and ensuring timely, accurate, and high-quality delivery of all contract requirements
• Oversee case assignment, workload distribution, and operational planning to support fluctuating investigation volumes and priorities
• Ensure all investigative activities are conducted in compliance with applicable federal regulations, privacy requirements, and evidentiary standards
• Implement and manage a Quality Control Program to ensure consistency, accuracy, and completeness of investigative reports and deliverables prior to submission to the Government
• Cookordination with state, local, and federal partners, as required, to support investigative activities and information sharing
• Provide strategic oversight and continuous improvement recommendations to enhance investigative methodologies, operational efficiency, and program outcomes
• Manage program risks, including investigator performance, coverage gaps, compliance issues, and operational bottlenecks, and implement corrective actions as needed
• Oversee staffing, onboarding, and performance management of investigative personnel, including ensuring required licensing, background checks, and qualifications are maintained
• Develop and deliver program reporting, metrics, and insights to the Government, demonstrating performance against contract objectives and identifying trends or areas of concern
• Ensure readiness to support administrative or legal proceedings, including the integrity and defensibility of investigative findings
• Support investigations-related business development initiatives

Qualifications

• Minimum of a 4-year college degree
• Minimum of 5 years investigative experience (i.e. government/private investigative work)
• Minimum of 5 years of senior management experience with proven ability to resolve client issues, adept at management and technical review to ensure quality
• Minimum of 2 years' experience managing a country-wide field staff for government projects
• Knowledge of Supplement Nutrition Assistance Program (SNAP) requirements, policies, and procedures
• Experience working in the federal sector is a plus