Program Manager, Program Management
Whirlpool Corporation · Benton Harbor, MI · 2 wk ago
ManagementFull-time
About the role
The role is responsible for managing customer relationships and providing technical support.
Responsibilities
- Manage customer interactions through phone, email, and chat
- Provide technical solutions to customer issues
- Escalate complex issues to senior support team members
- Document customer interactions and issue resolutions
Requirements
- Bachelor's degree in Computer Science or related field
- 2+ years of customer service experience
- Strong problem-solving skills
- Excellent communication and interpersonal skills
Qualifications
- Proficiency in Microsoft Office Suite
- Experience with CRM systems
- Ability to work independently and manage multiple tasks
Skills
- Customer service skills
- Technical troubleshooting
- Effective communication
- CRM proficiency
Benefits
- Flexible work schedule
- Competitive salary
- Health insurance
- 401(k) plan
Pay
$40,000 - $50,000 annually
Schedule
Full-time, Monday to Friday, 8:00 AM - 5:00 PM