Manager, Program Management

About the role

Trio Workforce Solutions, founded in 2003 as American Health Staffing Alliance and becoming part of American Health Staffing Group in 2017, was officially formed in 2025 to unify years of innovation and expertise under one brand. Headquartered within the AHSG family of companies, Trio has grown into a nationally recognized leader in workforce management, earning distinction from Everest Group as a 2025 Major Contender and Star Performer for its Vendor Management System and MSP capabilities. Built on decades of experience in staffing, workforce strategy, and technology, Trio was created to deliver a smarter, more transparent, and more efficient approach to workforce management.

Responsibilities

• Client Relationship Ownership
• Serve as the primary contact for a single client program.
• Lead regular client meetings, performance reviews, and operational updates.
• Maintain strong understanding of client structure, workforce priorities, and key stakeholders.
• Ensure client satisfaction through responsiveness, accountability, and clear communication.
• Operational Performance & KPI Management
• Own program-level KPIs such as fill rate, time-to-fill, service responsiveness, quality metrics, and retention indicators.
• Monitor performance trends and implement corrective action plans when needed.
• Partner with internal stakeholders to ensure service delivery aligns with client expectations.
• Drive consistent execution of governance rhythms including QBRs and performance reporting.
• Escalation & Issue Resolution
• Manage client escalations and coordinate cross-functional solutions.
• Identify operational risks and proactively mitigate service disruptions.
• Escalate expansion opportunities or high-risk concerns to senior leadership as appropriate.
• Cross-Functional Alignment
• Partner with recruiting, operations, credentialing, and support teams to align execution.
• Ensure internal teams understand client priorities and service expectations.
• Reinforce accountability and follow-through across stakeholders.

Requirements

• Education and Certifications:
• Required: High School Diploma or GED
• PREFERRED: Bachelor’s degree coursework in Business, Communications, Human Resources, or a related field.
• Required Experience:
• 5+ years of experience in staffing, workforce solutions, client services, or related roles.
• Demonstrated experience managing client relationships or operational programs.
• Proven ability to manage performance metrics and service delivery outcomes.
• Strong experience leading client meetings and structured governance discussions.
• Able to manage escalations professionally and effectively.
• Preferred Experience:
• Experience supporting enterprise or multi-site client programs.
• Experience delivering QBRs and performance reporting.
• Experience working within KPI-driven service models.
• Exposure to pricing, contract structures, or service model economics.

Qualifications

• Education and Certifications:
• Required: High School Diploma or GED
• PREFERRED: Bachelor’s degree coursework in Business, Communications, Human Resources, or a related field.
• Required Experience:
• 5+ years of experience in staffing, workforce solutions, client services, or related roles.
• Demonstrated experience managing client relationships or operational programs.
• Proven ability to manage performance metrics and service delivery outcomes.
• Strong experience leading client meetings and structured governance discussions.
• Able to manage escalations professionally and effectively.
• Preferred Experience:
• Experience supporting enterprise or multi-site client programs.
• Experience delivering QBRs and performance reporting.
• Experience working within KPI-driven service models.
• Exposure to pricing, contract structures, or service model economics.

Skills

• Strong interpersonal and communication skills.
• Ability to manage multiple priorities and deadlines.
• Proficiency in Microsoft Office Suite.
• Knowledge of industry best practices and trends.

Benefits

Comprehensive benefits package including health insurance, retirement savings plan, paid time off, and more.

Pay

The expected base salary range for this position is $100,000 - $120,000 annually. The final compensation offered will be determined based on a number of factors, including but not limited to skills, qualifications, experience, and location.

Schedule

This role is hybrid for candidates located within a reasonable commuting distance to our Edmond, OK or Frisco, TX offices. Candidates outside a reasonable distance from either office are eligible for a fully remote arrangement.