Program Manager - Transformation Delivery (Large-Scale Complex Initiatives) - Hybrid

About the role

This function independently leads multi-disciplinary teams through large-scale complex transformational change initiatives or strategically important short-term engagements for senior management that deliver business outcomes. This role serves as an independent third-party advisor and supporter to internal stakeholders on transformation delivery and execution.

Responsibilities

• Independently leads multi-disciplinary teams through large-scale complex transformational change initiatives or strategically important short-term engagements that deliver business outcomes.
• Responsible for the direct management and driving of teams in the implementation of numerous governance frameworks aimed at achieving alignment across the bank and its strategy.
• Provide transparency to senior leadership of progress of initiatives.
• Develop and tailor communications content and artifacts used across various levels in the organization on highly complex business initiatives with high attention to detail and quality.
• Ensure follow-up on all critical items and drive accountability through documentation.
• Learn and support understanding of the organization by building credibility with teams, leveraging business acumen and curiosity.
• Proactively leverage and encourage others on the use of multiple Transformation Delivery Tools to ensure all action items, risks, decisions, and issues are identified, captured, and escalated.
• Build relationships and participate in engagement management with senior stakeholders and encourage collaboration to support an environment of information sharing to effectively deliver outcomes.
• Lead work groups and individuals with diverse views to develop and provide strategic recommendations and encourage innovation.
• Provide execution certainty by setting pace and driving accountability working alongside senior leaders to drive decisions.
• Encourage the team to champion new transformation delivery tools and techniques and use them to support innovation, development, and facilitate discussion.
• Apply resourcing approaches and conduct prioritization efforts to ensure the best resources are allocated effectively.
• Support business in defining outcomes and key measures of success for transformation initiatives.
• Encourage a culture of challenging the status quo by consistently pushing for innovation and improvement and recommending solutions for adoption across the organization.
• Mentor and coach Enterprise Transformation Delivery team members and others within their team to take ownership of their development.
• Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite. Design, implement, maintain, and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Requirements

May manage a team.

Qualifications

• Bachelor’s degree and a minimum of 7 years’ work experience, or in lieu of a degree, a combined minimum of 11 years’ higher education and/or work experience, including a minimum of 7 years’ work experience.
• Strong verbal and written communication skills.
• Detail-oriented.
• Proven intellectual curiosity.
• Proven leadership skills.
• Demonstrated cognitive bandwidth.

Preferred

• Relevant Financial Services Industry Experience.
• Minimum of 5 years’ project, program, or portfolio management experience, specifically with large-scale transformation projects.
• Prior experience leading organizational change.
• Bachelor's degree from an accredited college/university; MBA or MS preferred.
• PMP, Agile, SAFe, Certified BA and/or ScrumMaster Certification.
• Prior management consulting or comparable client service experience.

Work Model & Office Locations

This role follows a hybrid work model, requiring onsite presence four days per week at one of M&T Bank’s regional offices. Candidates must reside within a reasonable commuting distance to one of the following locations:

• 345 Main Street, Buffalo, NY
• 115 Federal Street, Boston, MA
• 1 Light Street, Baltimore, MD
• 1100 North Market Street, Wilmington, DE
• 850 Main Street, Bridgeport, CT
• 77 Upper Rock Circle, Rockville, MD

Pay

The pay range for this position is $107,500.00 - $179,100.00 Annual (USD).